Frequently Asked Questions About Our Cleaning Services

Maid Up Cleaners provides professional house cleaning across Aubrey, Denton, Little Elm, Oak Point, Prosper, Frisco, Lewisville, Highland Village, Corinth, and surrounding Denton County communities. If you’re not sure whether we serve your neighborhood, just give us a call — chances are we do.

We specialize in standard recurring house cleaning, deep cleaning, move-in/move-out cleaning, and office/commercial cleaning. We also offer window cleaning and pressure washing as add-ons through our vetted partners.

Yes! Every Maid Up Cleaners professional is fully vetted, background checked, and insured. We take pride in providing a trustworthy, reliable team so you feel comfortable every time we enter your home or office.

Pricing depends on the size and condition of your home, the number of bedrooms and bathrooms, and the service type. Standard house cleaning in Denton County typically ranges from $110–$250 per visit, while deep cleans and move-out services may cost more. We use flat-rate pricing so there are no surprises.

Yes. Recurring customers enjoy 20% off or more compared to one-time cleanings. We also run seasonal promotions such as $100 off recurring plans or free deep-clean upgrades.

Payment is easy and secure. We accept debit and credit card payments through our online booking system. Your card is only charged after your cleaning is completed (unless a deposit is required).

Yes. For first-time, one-time, deep, or move-out cleanings, we require a 25–50% non-refundable deposit at the time of booking. This deposit is credited toward your final cost. 👉 For full details, see our Terms & Conditions in the footer below .

Your card is typically charged after the cleaning is completed, unless your service requires a deposit up front. A small hold may be placed 24 hours before service to confirm funds are available.

You can request a free estimate online through our Booking Page or call us directly at (940) 290-0881. Once we receive your request, our customer service team will confirm details, answer questions, and schedule your appointment.

We are usually booked about two weeks in advance. However, many times we can accommodate same-week appointments, especially for standard or deep cleanings. For move-out and office cleanings, we recommend booking at least one week in advance.

We kindly ask for 48 hours’ notice if you need to cancel or reschedule. Cancellations or reschedules within 48 hours may result in a 25–50% fee, depending on the service. Same-day cancellations may be charged up to 50% of the service cost. For first-time or one-time cleanings, a non-refundable deposit (25–50%) is collected at booking and applied toward your service. If one was not collected, it would be applied when cancelled regardless of time frame 👉 See our Terms & Conditions for full details in the footer below.

Most clients choose weekly, bi-weekly, or monthly service. Weekly and bi-weekly plans keep your home consistently fresh, while monthly service is great for lighter maintenance.

Our Standard Recurring Cleaning includes: Kitchens: countertops, backsplash, sinks, fixtures, microwave, exterior appliances, and floors. Bathrooms: toilets, mirrors, sinks, showers/tubs, and floors. Bedrooms & common areas: dusting, cobweb removal, vacuuming, waste removal, and more.

Yes! Recurring cleanings are discounted compared to one-time services. The more frequently we clean, the lower your per-visit cost.

We always do our best to send the same trusted cleaner for your recurring services you are paired with. However, because schedules don’t always align perfectly, there may be times when your preferred cleaner isn’t available. In those cases, we’ll assign you a qualified, dedicated cleaning professional to ensure you still receive the same 5-star experience every time.

Our Deep Cleaning service includes everything in a standard cleaning plus: baseboards, hardwater buildup, detailed bathroom/kitchen scrubbing, light fixtures, and optional add-ons like inside ovens and refrigerators.

Deep cleans usually take 3–8 hours, depending on the size and condition of your home. Larger homes or first-time cleanings may take longer.

We recommend a deep clean if it’s your first time with us, before special events, after renovations, or anytime your home needs extra attention. Most clients schedule one every 3–6 months in addition to regular service.

Yes! We specialize in move-out cleaning services across Denton, Little Elm, Aubrey, and surrounding areas. Our goal is to help renters secure deposits and homeowners leave properties spotless.

Absolutely. We regularly clean student apartments and rental properties near the University of North Texas and Texas Woman’s University.

Our move-in cleaning ensures your new space is sanitized and fresh before you unpack. It includes detailed kitchen, bathroom, bedroom, and common area cleaning.

Yes. We clean offices, retail spaces, small businesses, and large commercial spaces. Services can be scheduled in many frequencies, daily, weekly, or monthly.

Yes. We offer flexible scheduling, including evenings and weekends, to minimize disruption.

Pricing depends on square footage, frequency, and scope of work. Contact us for a customized commercial cleaning quote.

Yes. We bring all professional supplies and equipment. If you prefer us to use your products, just let us know in advance.

No. Many clients provide secure entry instructions so we can clean while they’re out. Just let us know what works best for you.

You can provide us with a door code, key, or lockbox. All information is kept strictly private and secure.

Our cleaners are pet-friendly! For safety and optimal cleaning, we recommend securing pets if they’re anxious, shed, or protective during cleaning.

We need water and electricity to clean properly. If water or electricity is unavailable, the appointment will be canceled and a 50% fee will apply automatically.

Our quotes are based on the details you provide. If the home requires significantly more time or work, your cleaner will notify you before starting. You can either approve the updated rate/time or adjust the scope to fit your original booking. If conditions make cleaning unsafe or impossible, Maid Up Cleaners may refuse service and a cancellation fee may apply.

Please contact us within 24 hours and we’ll work with you to make it right.

Because we’re more than just a cleaning service — we’re a locally trusted, award-winning company with 5-star reviews across Google, Yelp, and Facebook. Our clients rely on us for reliability, friendliness, and spotless results.

Getting started is easy! Simply request a free quote online or call us at (940) 290-0881. We’ll guide you through your options, match you with the right service, and schedule your first cleaning so you can sit back, relax, and enjoy a sparkling clean space.