Effective Date: September 20, 2021
Last Revised: September 20, 2025
These Terms of Service (“Terms” or “Agreement”) govern the use of Maid Up Cleaners LLC’s websites, booking systems, customer portals, communications, and cleaning-related services (collectively, the “Platform” and “Services”). “Maid Up Cleaners,” “MUC,” “we,” “us,” and “our” mean Maid Up Cleaners LLC and, where applicable, its affiliates, representatives, service coordinators, and cleaning service providers. “Customer,” “client,” “you,” and “your” mean the individual or entity booking, paying for, receiving, or otherwise authorizing the Services.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT PROVISIONS REGARDING SERVICE SCOPE, PAYMENTS, CANCELLATIONS, SATISFACTION REMEDIES, NON-SOLICITATION, LIMITATIONS OF LIABILITY, AND BINDING ARBITRATION.
If you do not agree with any part of these Terms, do not book, authorize, or use Maid Up Cleaners’ Services.
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1. CUSTOMER AGREEMENT; ELECTRONIC ACCEPTANCE
1.1 Acceptance of Terms
By submitting, confirming, or completing a booking; providing a payment method; paying a deposit; electronically accepting a Customer Agreement; authorizing Maid Up Cleaners to reserve service; verbally authorizing a booking on a recorded call; or otherwise using the Services, you acknowledge and agree to the then-current version of these Terms and the applicable booking details.
The customer is responsible for reviewing the Terms, booking confirmation, service checklist, preparation instructions, and other written materials provided at or after booking. If anything in the booking details is inaccurate, incomplete, or inconsistent with the property or the customer’s expectations, the customer must notify Maid Up Cleaners promptly and before service whenever reasonably possible.
Electronic records, electronic signatures, recorded verbal acknowledgments where applicable, payment authorizations, booking records, emails, text messages, and other electronically stored information may be retained as evidence of the parties’ agreement.
1.2 Age and Authority
You represent that you are at least eighteen (18) years old and legally capable of entering into this Agreement. If you are booking for a company, property owner, tenant, agent, employer, property manager, or other entity, you represent that you have authority to bind that person or entity to these Terms and to authorize access to the service property.
1.3 Entire Agreement
These Terms, together with the applicable booking confirmation, Customer Agreement, service checklist, written quote, approved add-ons, commercial agreement if applicable, and any written modification expressly approved by Maid Up Cleaners, constitute the agreement governing the Services.
No oral statement, informal text message, assumption, or representation changes the agreed scope, price, policy, or service obligation unless Maid Up Cleaners expressly approves that change and documents it in the booking or other written record.
1.4 If You Do Not Agree
If you disagree with any part of these Terms, do not book or use Maid Up Cleaners’ Services. If you have a question before booking, contact Maid Up Cleaners for clarification.
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2. SERVICE MODEL; CLEANING PROVIDERS; SERVICE STANDARDS
2.1 Service Coordination
Maid Up Cleaners manages customer communication, scheduling, booking administration, quality coordination, service documentation, and customer support. Services may be performed by vetted local cleaning service providers, owner-operators, or teams engaged through Maid Up Cleaners’ service network.
2.2 Provider Assignment and Substitution
Customers are booking Maid Up Cleaners’ service, not the personal services of any individual cleaner unless expressly agreed in writing. Maid Up Cleaners may assign or substitute a qualified cleaning provider when reasonably necessary because of illness, availability, routing, capacity, safety, or other operational needs.
Maid Up Cleaners will make reasonable efforts to provide consistency, but the same cleaning provider is not guaranteed for every appointment.
2.3 Provider Vetting
Maid Up Cleaners uses appropriate screening and vetting procedures for its provider network to support a safe, professional customer experience. No screening or vetting process can eliminate all risk, and Maid Up Cleaners does not represent or warrant that any screening procedure will identify every prior act, omission, or future risk.
2.4 Service Provider Relationship
Cleaning Services are performed at the Service Site by cleaning service providers engaged through Maid Up Cleaners’ service network. Maid Up Cleaners manages the customer relationship, booking administration, scheduling coordination, provider assignment, payment processing, service documentation, customer support, quality coordination, and applicable service standards.
The cleaning service provider performing the Cleaning Services is responsible for the day-to-day manner and means used to perform the booked cleaning, including the provider’s work methods, sequencing, ordinary tools and supplies, and safe performance of the Cleaning Services, subject to the agreed booking scope, customer instructions that Maid Up Cleaners has approved, applicable safety requirements, and Maid Up Cleaners’ customer-facing service standards.
Nothing in these Terms creates an employment, partnership, joint-venture, fiduciary, or agency relationship between the customer and a cleaning service provider.
Except where applicable law provides otherwise, Maid Up Cleaners does not assume responsibility for acts or omissions that are solely attributable to a cleaning service provider’s independent performance of the Cleaning Services and that are outside Maid Up Cleaners’ own acts, omissions, contractual obligations, or legally nonwaivable responsibilities.
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3. BOOKING DETAILS; CUSTOMER DISCLOSURE DUTY; SIGHT-UNSEEN ESTIMATES
3.1 Customer Information Is the Basis of the Estimate
All estimates are prepared sight unseen unless Maid Up Cleaners expressly performs an onsite assessment. Estimates are based upon the information provided by the customer regarding the property’s size, layout, condition, number and type of rooms, accessibility, special circumstances, requested scope, buildup, pets, add-ons, and desired outcome.
The customer is responsible for providing complete and accurate information about any condition or area that may materially affect the work. If Maid Up Cleaners does not specifically ask about an unusual room, condition, request, hazard, or area that the customer wants serviced, the customer remains responsible for disclosing it before service.
3.2 Booking Details Control the Scheduled Scope
The booking details identify the rooms, service package, add-ons, and other work Maid Up Cleaners has reserved resources to perform. Areas, rooms, add-ons, or services not reflected in the booking details are not automatically included merely because they are located within the property’s total square footage.
Typical square-footage assumptions may include ordinary bedrooms, bathrooms, hallways, a kitchen, a primary living area, a dining area, and a laundry area where applicable. Additional or nontraditional areas—such as extra living rooms, offices, game rooms, theaters, enclosed patios, bonus rooms, gyms, or similar spaces—may require separate room counts, add-ons, or pricing.
3.3 Quoted Price Reflects Expected Resources
The quoted service and price reflect the labor, time, supplies, equipment, scheduling capacity, travel, and other resources Maid Up Cleaners reasonably expects will be required based on the information provided and the outcome requested.
The customer’s description helps Maid Up Cleaners prepare an estimate, but the property’s actual condition and the work reasonably required to achieve the requested outcome ultimately determine the appropriate service level and resources.
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4. MATERIALLY DIFFERENT CONDITIONS; RE-SCOPING; ADDITIONAL RESOURCES
4.1 Material Differences
If, upon arrival or during service, the actual condition, size, accessibility, requested scope, level of buildup, number of rooms, pet hair, clutter, or other material circumstance is different from what was represented or reasonably anticipated, Maid Up Cleaners may pause the service and contact the customer before proceeding.
Material differences may be apparent upon arrival or may become apparent only after work begins. Some surfaces or buildup can appear moderate until cleaning begins and the provider discovers that repeated passes, stronger approved products, specialty methods, scraping, extended scrubbing, or materially more labor are needed.
4.2 Available Options
Depending on the circumstances and available capacity, Maid Up Cleaners may offer one or more of the following options:
1. Adjusted resources / adjusted price. The customer may approve an adjusted scope and price so additional labor, time, cleaners, supplies, or other resources can be allocated toward the originally requested outcome.
2. Original price / modified scope. The customer may remain within the original approved price and resources, with a reduced or modified scope and a corresponding adjustment to the expected result.
3. Reschedule or additional visit. If additional resources are not available the same day, Maid Up Cleaners may offer an additional or rescheduled service, subject to availability and any applicable additional charge.
4. Discontinue or decline service. Maid Up Cleaners may discontinue or decline the service if the actual condition cannot reasonably, safely, or operationally be completed within the available schedule, resources, or service capabilities.
4.3 No Guarantee of Same-Day Additional Capacity
Maid Up Cleaners does not guarantee that additional labor, cleaners, time, equipment, or same-day scheduling capacity will be available when materially different conditions are discovered.
Maid Up Cleaners is not obligated to extend an appointment beyond the labor, time, providers, route capacity, or other resources originally reserved for that booking, even if the customer is willing to approve additional work. If additional capacity is unavailable, Maid Up Cleaners may limit the service to the approved available scope, schedule an additional visit, reschedule the remaining work, or decline work that cannot reasonably be completed within the reserved appointment.
4.4 Additional Pricing
Where additional work is approved, Maid Up Cleaners may quote the additional work as a flat-rate adjustment, an approved additional-resource/time charge, or another pricing method communicated to the customer before the added work is performed. Current pricing may change over time and is not fixed by these Terms unless specifically stated in the booking.
4.5 Customer Declines Required Adjustment
If the customer declines a proposed scope, resource, or price adjustment but elects to continue within the original booking, the customer acknowledges that:
• the expected result must be adjusted to match the original scope and resources;
• areas requiring work beyond the purchased service may remain partially improved, untouched, or incomplete;
• the original outcome is not guaranteed; and
• the Satisfaction Guarantee does not apply to deficiencies caused by the customer’s decision to decline the service level or resources Maid Up Cleaners reasonably determined were required.
If the customer declines a required adjustment while continuing to demand the original outcome, Maid Up Cleaners may decline or discontinue service and applicable cancellation or reserved-capacity charges may apply.
4.6 Misdescribed Property After Arrival
If service cannot proceed because the property was materially different from the information provided, or because the customer declines a required adjustment, a cancellation or reserved-capacity charge of up to fifty percent (50%) may apply before work begins, subject to the applicable cancellation provisions below.
If the customer directs Maid Up Cleaners to stop or leave after cleaning work has already begun, the full scheduled service charge may be due because the reserved capacity has been consumed and service performance has commenced.
4.7 Reserved Service Time and Resource Allocation
Each booking is allocated labor, provider capacity, route time, supplies, and other resources based on the purchased service, square footage, room count, condition represented by the customer, selected add-ons, expected cleaning depth, and other booking information.
Any time estimate communicated by Maid Up Cleaners is an operational estimate and not a guarantee that every requested or desired task can be completed within that amount of time when actual conditions require materially more work than reasonably anticipated.
For Services specifically sold by time, the cleaning service provider will perform the approved scope for the amount of time purchased. The provider is not required to remain beyond the purchased time unless the customer purchases additional time through Maid Up Cleaners and Maid Up Cleaners confirms that additional provider and scheduling capacity is available.
For flat-rate Services, the quoted rate is based on the expected scope and resources rather than an unlimited amount of labor time. A materially greater labor requirement may require a price adjustment, modified scope, additional appointment, or discontinuation under this Section.
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5. SERVICE LEVELS AND CLEANING DEPTH
Cleaning packages are designed for different levels of condition and are not interchangeable. The current Maid Up Cleaners Cleaning Checklist and the customer’s booking details are incorporated into these Terms by reference and define the package-specific tasks.
5.1 Standard Cleaning — Maintenance Level
Standard Cleaning is designed to maintain a home that is already at a reasonable cleaning baseline.
It generally assumes:
• normal surface dust and routine soil;
• maintenance-level bathroom and kitchen cleaning;
• normal vacuuming and mopping that do not require repeated intensive passes;
• accessible baseboards and surfaces that can be maintained through normal dusting or routine wiping as described in the current checklist; and
• no meaningful accumulated buildup requiring reset-level scrubbing.
Standard Cleaning does not include Deep-level or restoration-level work simply because the customer expects a deeper result. If established buildup requires materially more washing, scrubbing, scraping, repeated passes, or labor than a maintenance cleaning, the service may require a Deep or Heavy-Condition adjustment.
5.2 Deep Cleaning — Reset Level
Deep Cleaning is designed for a home that needs more detail and reset work than routine maintenance.
A traditional Deep Cleaning may include the Standard-cleaning foundation plus additional detail and wet-cleaning processes identified in the current checklist, such as more detailed baseboard cleaning, deeper bathroom scrubbing, and cleaning of removable buildup within reasonable Deep-cleaning assumptions.
Deep Cleaning is not restoration. It does not guarantee removal of permanent stains, etched glass, permanent discoloration, severe mineral deposits, thick layered soap scum, severe grease, deeply embedded pet hair, damaged materials, or buildup requiring specialty restoration.
5.3 Heavy / Super-Deep / Additional-Resource Cleaning
Where the property requires repeated intensive passes, significant scraping, severe bathroom buildup, heavy grease, thick dust, extensive embedded pet hair, or materially more labor than a traditional Deep Cleaning, Maid Up Cleaners may classify the service as a heavier-condition or additional-resource cleaning.
Heavy-condition work may require additional time, labor, supplies, pricing, specialty service, or a separate visit. Maid Up Cleaners may decline conditions outside its service capabilities.
5.4 Move-In / Move-Out Cleaning
Move-In and Move-Out services are designed for transition cleaning and generally assume the property is vacant or meets the vacancy requirements stated in the booking and current checklist.
Cabinets, drawers, appliances, and other areas included in the booked scope must be emptied where required. Running water and electricity must be available. If the property is occupied, materially furnished, lacks utilities, or otherwise does not meet the booked Move-In/Move-Out conditions, Maid Up Cleaners may re-scope, reschedule, limit, or decline the service.
5.5 Natural Buildup and Maintenance Frequency
Even properly maintained homes accumulate dust, minerals, soil, pollutants, pet hair, grease, and other buildup over time. Recurring Standard service is intended to maintain a baseline, not permanently eliminate the need for deeper periodic work.
Recurring customers may periodically benefit from a Deep Cleaning or targeted reset work, depending on the property, seasons, household activity, pets, surfaces, and selected cleaning frequency.
If a customer chooses a lower frequency than Maid Up Cleaners recommends for the actual condition and household activity, the customer accepts that additional buildup may occur between visits and that future services may require additional scope, a reset visit, or a higher price to restore the desired baseline.
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6. SPECIFIC CLEANING LIMITATIONS AND EXCLUSIONS
Unless expressly booked and approved in writing, the following are excluded or limited:
6.1 Biohazards and Bodily Fluids
Standard residential and commercial cleaning services do not include biohazard remediation or direct cleaning of human or animal blood, feces, urine, vomit, bodily fluids, needles, hazardous waste, or other potentially infectious or dangerous materials.
6.2 Pests, Rodents, and Infestations
Maid Up Cleaners does not provide pest-remediation or cleaning services in properties with active infestations, including rodents, roaches, fleas, bed bugs, or other conditions presenting health, contamination, or equipment-transfer risk.
If an active infestation is discovered after arrival, the provider may immediately stop or decline service. Applicable reserved-time or cancellation charges may apply.
6.3 Mold
Maid Up Cleaners does not provide mold remediation. Ordinary surface cleaning around minor incidental conditions does not constitute mold remediation and no representation is made that mold, spores, staining, or underlying causes have been eliminated.
6.4 Hoarding, Excessive Trash, and Hazardous Conditions
Hoarding conditions, excessive trash, construction debris, smoke/fire damage, hazardous materials, unsafe environments, or extreme clutter are not included in ordinary Standard, Deep, or Move-In/Move-Out pricing unless specifically assessed and approved.
6.5 Permanent Stains and Restoration
Maid Up Cleaners cleans removable soil and buildup within the booked scope. Maid Up Cleaners does not guarantee removal of permanent staining, discoloration, etched glass, mineral damage, grout discoloration, damaged finishes, worn surfaces, smoke damage, or other restoration-level conditions.
6.6 Grout
Routine surface cleaning of tiled areas may be included where applicable. Detailed grout restoration, grout whitening, grout-specific restoration, sealing, or specialty grout cleaning is not included unless separately booked and approved.
6.7 Walls, Windows, Tracks, and Exterior Washing
Wall washing, interior or exterior window-glass washing, exterior washing, and detailed window-track cleaning are not included in ordinary residential cleaning unless separately offered, quoted, and booked.
Windowsills may be serviced where included in the selected package. A windowsill is not the same as the window glass or window track.
6.8 Furniture, Appliances, and Heavy Items
Cleaning providers do not move heavy furniture, beds, couches, refrigerators, major appliances, or other heavy items. Unless expressly approved, providers are not required to lift or move items weighing more than approximately fifteen (15) pounds.
If the customer wants an area underneath or behind a heavy item cleaned, the customer must move the item before service and leave the area safely accessible.
6.9 Under Furniture and Inaccessible Areas
Maid Up Cleaners cleans safely exposed and accessible areas. Providers are not required to clean under beds, furniture, or other obstructed areas that cannot be safely accessed without moving customer property.
6.10 Ladders and High Areas
Due to safety and insurance limitations, providers use only normal approved reach equipment, generally including a small two- to three-step ladder and approved extension tools. Work requiring larger ladders, climbing, specialty access, or unsafe reach is excluded unless specifically approved as a separate service.
6.11 Clutter, Laundry, Toys, Dishes, and Organization
Maid Up Cleaners prices cleaning separately from organizing. The customer must provide reasonable access to floors, counters, sinks, and surfaces.
Providers are not responsible for determining where personal belongings, toys, laundry, dishes, paperwork, or household items belong. Areas materially blocked by personal items may be skipped or only cleaned where accessible.
A sink filled with dishes may not be cleaned unless dish service was separately booked or the sink is made accessible. Organization, laundry, junk removal, or other household-management services are separate services when offered.
6.12 Bed Making and Linens
Bed making is performed only when included in the booking. Where fresh linens are required, the customer must leave the correct linens readily available. Changing or making beds may carry an additional charge.
6.13 Valuables, Weapons, and Fragile Items
Customers must secure weapons, cash, jewelry, collectibles, heirlooms, medications, confidential documents, and other high-value, fragile, or sensitive items before service.
Providers are not required to handle weapons or items of exceptional monetary or sentimental value. Maid Up Cleaners may decline to clean around unsecured dangerous or unusually valuable items.
6.14 Pet Hair and Dander
Maid Up Cleaners cannot guarantee complete removal of pet hair or dander, particularly with actively shedding pets, embedded hair in carpet or fabrics, or heavy accumulation.
Heavy pet hair may require additional vacuuming, equipment maintenance, detail work, a pet-hair charge, Deep Cleaning, Heavy Cleaning, or other additional resources.
6.15 Dust Resettlement
Cleaning and dusting can temporarily disturb airborne dust. Maid Up Cleaners uses reasonable professional cleaning methods, but some dust may resettle after service because of HVAC circulation, household activity, open doors, pets, construction, or normal airborne particles.
Minor dust resettlement after service is not, by itself, evidence that the agreed cleaning scope was not performed.
6.16 Illness, Infectious Disease, and Health-Safety Conditions
The customer must notify Maid Up Cleaners at least forty-eight (48) hours before service when the customer knows or reasonably suspects that a household member, occupant, or person expected to be present has a contagious or infectious illness, communicable disease, or other health condition that could reasonably create an elevated exposure risk for the cleaning provider.
Maid Up Cleaners and its providers may refuse, stop, or reschedule service where they reasonably believe the environment presents an unsafe health exposure. If the customer fails to provide the required advance notice and Maid Up Cleaners or the provider cannot safely proceed, the applicable cancellation, rescheduling, or reserved-capacity fee will apply. Any discretionary exception must be approved by Maid Up Cleaners in writing.
6.17 Chemical Sensitivities, Allergies, and Product Restrictions
The customer is responsible for notifying Maid Up Cleaners before service of any known chemical sensitivity, allergy, respiratory sensitivity, fragrance sensitivity, surface-specific product restriction, or other health or property condition that may affect the products or methods reasonably used during cleaning.
The customer is also responsible for communicating relevant sensitivities affecting household members, occupants, guests, tenants, pets, or other persons who may reasonably enter the Service Site following the cleaning.
Maid Up Cleaners cannot be responsible for an undisclosed sensitivity, allergy, manufacturer restriction, or product incompatibility that the customer knew or reasonably should have disclosed before service.
If the customer requires use of a specific product or prohibits use of a normal cleaning product, Maid Up Cleaners may require that request to be documented before service and may limit or decline work that cannot reasonably be performed under the requested restriction.
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7. CUSTOMER PREPARATION AND RESPONSIBILITIES
Before service, the customer must:
• provide accurate property, room, condition, and access information;
• ensure running water and electricity are available unless Maid Up Cleaners expressly approves otherwise;
• provide safe and legal access to the property;
• provide accurate gate, lockbox, key, alarm, concierge, parking, and building instructions;
• secure pets when necessary for safety or efficiency;
• clear excessive clutter, laundry, toys, dishes, and personal belongings from areas the customer wants fully cleaned;
• empty cabinets, drawers, refrigerators, or other areas where required by the booked service;
• move heavy furniture or appliances in advance if cleaning is requested behind or beneath them;
• provide fresh linens if bed-making or linen-changing service was booked; and
• disclose hazards, active pests, biohazards, construction, unusual surfaces, delicate finishes, or other special circumstances.
The customer is responsible for the accuracy of the booking information and for notifying Maid Up Cleaners of material changes before service. When the customer or an authorized representative is present at completion, the customer is also responsible for participating in the final walkthrough when requested and promptly identifying any concern within the booked scope. If nobody is available for a walkthrough, the customer remains responsible for reviewing the completed service and reporting any qualifying concern within the 24-hour Satisfaction Guarantee period.
7.1 Authority, Occupants, and Service-Site Safety
By booking Services, the customer represents and warrants that the customer owns, occupies, manages, leases, or otherwise has lawful authority to permit Maid Up Cleaners and the assigned cleaning service provider to enter the Service Site and perform the booked Services.
The customer is responsible for obtaining any permission required from owners, tenants, occupants, property managers, associations, employers, guests, or other persons whose authorization may be necessary.
The customer represents that the Service Site will be reasonably safe and suitable for the booked Cleaning Services and is responsible for disclosing known hazards or conditions that could affect safe performance.
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8. VERIFICATION; BEFORE-AND-AFTER DOCUMENTATION; WALKTHROUGHS
8.1 Verification
Maid Up Cleaners may contact the customer before service to verify the booking details, property condition, scope, access, preparation, and other information. Verification is a quality-control step and does not expand the booked scope.
If Verification identifies a mismatch that may affect service level, pricing, schedule, resources, or expected outcome, Maid Up Cleaners may require clarification or re-scope the booking before dispatch.
8.2 Photos, Video, and Service Documentation
Maid Up Cleaners and its providers may take reasonable before-and-after photographs or videos of the property and service areas for service documentation, quality assurance, dispute resolution, damage documentation, account records, internal quality review, operational improvement, and advertising or promotional purposes.
By booking service, the customer authorizes such documentation and use as part of Maid Up Cleaners’ normal business operations, subject to applicable law. Maid Up Cleaners will not intentionally publish the customer’s name, street address, access credentials, or other directly identifying account information together with property images unless separately authorized.
A customer who does not want property images used for advertising or promotional purposes must request that restriction in writing before service, and the restriction becomes effective only after Maid Up Cleaners confirms it in writing. Such a restriction does not prevent Maid Up Cleaners from taking or retaining photographs or video reasonably needed for internal service documentation, quality control, internal quality review, safety, damage documentation, or dispute resolution.
8.3 Pre-Service Walkthrough
When the customer or an authorized representative is available, the provider may perform a brief walkthrough before service to confirm priorities, access, obvious condition differences, and the agreed scope.
8.4 Final Walkthrough
At the end of every cleaning, whenever reasonably possible, the customer or an authorized representative is asked to review the completed scope of work with the provider before the provider leaves.
The final walkthrough is the customer’s opportunity to identify any qualifying area within the agreed scope that may require additional attention so it can be addressed during the scheduled service whenever reasonably possible.
The walkthrough does not expand the original scope and does not require Maid Up Cleaners to perform excluded, unbooked, inaccessible, unsafe, restoration-level, or additional work without approval.
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9. SATISFACTION GUARANTEE; RE-CLEAN REMEDY; NO MONETARY REFUNDS
9.1 24-Hour Satisfaction Guarantee
Maid Up Cleaners provides a Satisfaction Guarantee to all customers for qualifying cleaning concerns within the agreed booking scope, unless a separate signed commercial agreement expressly provides a different service-resolution process.
Any qualifying service concern must be reported to Maid Up Cleaners within twenty-four (24) hours after service completion. The 24-hour period is important because normal use, household activity, pets, cooking, HVAC circulation, dust resettlement, weather, contractors, and other factors can alter the condition after the service.
After the 24-hour reporting period, the contractual Satisfaction Guarantee expires for that service.
9.2 What Qualifies
A qualifying concern is a specific area or task that:
• was expressly included within the customer’s booking and selected service scope;
• was reasonably accessible;
• was not excluded by these Terms or the booking;
• was not materially affected by conditions that differed from those represented at booking; and
• did not reasonably align with the agreed scope and expected cleaning outcome.
9.3 Remedy
If a qualifying concern is timely reported, Maid Up Cleaners’ contractual remedy is to inspect, correct, or re-clean the qualifying area in accordance with its service-resolution process.
Where a return visit is appropriate, Maid Up Cleaners will attempt to use the same cleaning team whenever reasonably possible, but the same provider is not guaranteed. A qualifying re-clean will be scheduled as soon as reasonably practical, generally within seven (7) days of the original service or at the first reasonably available appointment.
A re-clean is limited to the specific qualifying area or task and does not constitute a second full cleaning. If a customer remains dissatisfied after a qualifying re-clean, Maid Up Cleaners management may review the matter and determine whether any additional service-resolution step is appropriate. The customer is not entitled to a monetary refund, account credit, or an additional full cleaning merely because a re-clean occurred.
9.4 Walkthrough Encouraged
Customers are strongly encouraged to identify any qualifying concern during the final walkthrough while the provider is still onsite. It is substantially easier to address a small missed area during the scheduled appointment than to schedule a return visit.
Failure to identify a concern during the walkthrough does not eliminate the 24-hour reporting period, but any qualifying concern must still be reported within 24 hours.
9.5 Guarantee Exclusions
The Satisfaction Guarantee does not apply to:
• work outside the booked scope;
• conditions or buildup materially different from what was represented;
• service limitations or exclusions disclosed before or during service;
• permanent staining, discoloration, etching, damage, wear, or restoration-level conditions;
• inaccessible or blocked areas;
• active pet shedding, pet waste, pests, biohazards, mold remediation, or hazardous conditions;
• dust resettlement or changes occurring after the cleaning;
• work affected by other contractors, occupants, guests, pets, utilities, construction, or other external factors;
• customer-supplied products or methods that limit normal cleaning; or
• any condition for which the customer declined the service level, additional resources, or price reasonably recommended by Maid Up Cleaners.
9.6 Declining a Required Service Adjustment
If Maid Up Cleaners advises that the property reasonably requires a higher service level or additional resources and the customer declines that adjustment but asks the provider to proceed within the original price or scope, the customer accepts the modified expected result and waives the contractual Satisfaction Guarantee as to any condition or outcome caused by that declined adjustment.
9.7 No Monetary Refunds
Because cleaning is a labor-based service and reserved time, labor, travel, cleaning products, supplies, and other resources cannot be recovered after service is performed, Maid Up Cleaners does not provide monetary refunds for completed cleaning services, except where required by applicable law.
The contractual remedy for a qualifying service issue is correction or re-cleaning of the qualifying area under this Section.
Nothing in this Agreement waives any right that cannot lawfully be waived.
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10. APPOINTMENT SCHEDULING; ARRIVAL WINDOWS; DELAYS
10.1 Two-Hour Arrival Window
Maid Up Cleaners schedules arrival windows rather than exact appointment times. Unless otherwise stated, customers receive a two-hour arrival window.
Arrival at any point within the scheduled arrival window is considered on time.
10.2 Operational Grace Period
Because prior appointments may take longer than expected and traffic or other operational delays may occur, a provider is not considered late under Maid Up Cleaners’ scheduling policy until more than one (1) hour after the end of the scheduled arrival window.
Example: an arrival window of 12:00 p.m.–2:00 p.m. is not considered late under this policy until after 3:00 p.m.
10.3 Delays and Unforeseen Circumstances
Delays may occur because of traffic, accidents, road closures, weather, flooding, emergencies, illness, vehicle issues, utility disruptions, unusually long prior appointments, natural disasters, government action, or other circumstances outside Maid Up Cleaners’ reasonable control.
Maid Up Cleaners will use reasonable efforts to communicate material delays when practical but does not guarantee exact arrival times.
10.4 Customer Cancellation Because of Delay
If service is delayed because of circumstances outside Maid Up Cleaners’ reasonable control and the customer elects to cancel rather than proceed or accept a reasonable reschedule, applicable deposits, cancellation fees, and reserved-capacity charges may remain in effect.
Maid Up Cleaners may waive or modify a fee in extraordinary circumstances at its discretion, but a courtesy exception does not create a future entitlement.
10.5 No Consequential Scheduling Liability
To the maximum extent permitted by law, Maid Up Cleaners is not responsible for consequential losses, missed appointments, business interruption, lost income, travel changes, closings, events, or other indirect losses arising from a delay or schedule change.
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11. ACCESS; LOCKOUTS; UTILITIES
11.1 Customer Must Provide Access
The customer must ensure that Maid Up Cleaners can legally and safely access the property during the arrival window and service period.
11.2 Lockout
If the provider arrives and cannot access the property because of an incorrect code, missing key, locked gate, unavailable customer, building restriction, alarm issue, or other customer-controlled access issue, Maid Up Cleaners will make reasonable efforts to contact the customer.
If access is not obtained within twenty (20) minutes of arrival, Maid Up Cleaners may cancel the appointment and charge a fifty percent (50%) lockout/reserved-capacity fee.
11.3 Utilities
Unless expressly approved otherwise, running water and electricity are required for cleaning.
If required utilities are unavailable upon arrival and the service cannot reasonably proceed before work begins, a fifty percent (50%) cancellation/reserved-capacity fee will apply automatically. If service has already begun and the customer-controlled lack, interruption, or loss of required utilities prevents completion or causes the customer to terminate the appointment, up to one hundred percent (100%) of the scheduled service charge may be due under the after-work-begins rule in Section 12.
11.4 Keys, Codes, and Access Information
If the customer provides a key, lockbox code, gate code, alarm code, smart-lock credential, concierge instruction, or other access method, the customer is responsible for ensuring that the information is accurate, current, authorized, and reasonably secure.
Maid Up Cleaners is not responsible for loss, delay, lockout, unauthorized access by third parties, or other consequences arising from inaccurate, expired, shared, publicly exposed, unsecured, or otherwise compromised access information supplied or controlled by the customer, except to the extent liability cannot lawfully be excluded or is directly caused by Maid Up Cleaners’ own legally actionable conduct.
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12. DEPOSITS; CANCELLATIONS; RESCHEDULING
12.1 Purpose of Deposits and Fees
Maid Up Cleaners reserves calendar capacity, provider availability, routing, administrative resources, and other business resources when an appointment is booked. Deposits, cancellation fees, rescheduling fees, and lockout fees protect that reserved capacity and are not intended as a punishment.
12.2 First-Time, One-Time, Deep, Move-In/Move-Out, and Similar Initial Services
A non-refundable deposit of twenty-five percent (25%) to fifty percent (50%) may be required at booking. The amount depends on the service type, expected labor, scope, timing, and reserved capacity.
The deposit:
• is applied toward the scheduled service if that service is completed;
• is tied to that specific booking and reserved capacity;
• is forfeited if the customer cancels the booking; and
• does not automatically transfer as a credit to a future cleaning after a full cancellation.
If the appointment is properly rescheduled rather than canceled, Maid Up Cleaners may apply the deposit to the rescheduled service subject to the applicable rescheduling fee.
12.3 First-Time / One-Time Cancellation Fees
For first-time, one-time, Deep, Move-In/Move-Out, and similar initial bookings:
• Cancellation at any time after booking: the non-refundable deposit is forfeited. If no deposit was collected, Maid Up Cleaners may charge a cancellation fee equal to the deposit that should reasonably have applied, generally 25% to 50%.
• Four or more total labor hours and cancellation within 48 hours: the total cancellation charge may be increased to fifty percent (50%) of the scheduled service price. Any deposit already paid will be credited toward that 50%.
• Cancellation within 24 hours or same-day cancellation: the total cancellation charge is fifty percent (50%) of the scheduled service price, less any deposit already paid.
• After work begins: if the customer cancels, terminates, refuses continued access, or sends the provider away after service performance has begun, the full scheduled service charge is due, except to the extent a different result is required by applicable law or expressly approved by Maid Up Cleaners in writing.
For purposes of this Agreement, total labor hours means the combined labor expected from all providers—for example, two providers scheduled for two hours equals four total labor hours.
12.4 Recurring-Service Cancellation Fees
After the initial cleaning in a recurring plan:
• notice deemed received at least forty-eight (48) hours before the scheduled appointment: no cancellation fee, subject to frequency-pricing and minimum-service rules;
• notice deemed received within forty-eight (48) hours: twenty-five percent (25%);
• notice deemed received within twenty-four (24) hours: fifty percent (50%); and
• same day: fifty percent (50%).
The first cleaning in a recurring plan follows the first-time/initial-service policy above.
12.5 Business Days and When Notice Is Received
Cancellation and rescheduling deadlines are based on when Maid Up Cleaners receives and can reasonably process the request during normal business operations, not merely when a message is transmitted.
For this policy, a “business day” generally means Monday through Friday, excluding company holidays. Normal customer-service business hours are generally 8:00 a.m. to 5:30 p.m. Central Time unless otherwise posted. A cancellation or rescheduling message sent after business hours, on a weekend, or on a company holiday may be deemed received when Maid Up Cleaners next reopens for normal business. The 48-hour and 24-hour periods are measured from that deemed receipt time to the scheduled appointment.
12.6 Same-Day Definition
A cancellation or rescheduling request received after Maid Up Cleaners’ published business hours on the business day immediately before the scheduled service may be treated as a same-day change for fee purposes because the reserved route and provider capacity can no longer reasonably be replaced.
12.7 Rescheduling Fees
Unless otherwise approved in writing:
• rescheduling where notice is deemed received within 48 hours of the appointment: twenty-five percent (25%);
• rescheduling where notice is deemed received within 24 hours or on the same day: fifty percent (50%).
After the customer’s second completed recurring cleaning, a recurring customer may reschedule without a rescheduling fee when notice is deemed received at least forty-eight (48) hours before the appointment, provided the requested replacement appointment is accepted by Maid Up Cleaners and remains consistent with the applicable frequency-pricing rules. A reschedule that materially extends the service interval may cause the next appointment to be repriced under Section 13 even when no separate rescheduling fee applies.
12.8 Severe Weather and Extraordinary Circumstances
Maid Up Cleaners may, at its discretion, waive or modify a cancellation or rescheduling fee for severe weather, government restrictions, or extraordinary circumstances. Such exceptions are case-specific and do not alter the general policy.
12.9 Customer Reminders
Maid Up Cleaners may send appointment reminders by email, text, app notification, or other means. Reminders are a courtesy. Failure to receive, open, or read a reminder does not eliminate the customer’s responsibility for the scheduled appointment.
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13. RECURRING SERVICES; FREQUENCY DISCOUNTS; SKIPS
13.1 Recurring Schedule
When a customer selects recurring service, future appointments are automatically scheduled based on the selected frequency unless otherwise agreed. The customer does not need to request each appointment individually.
Common residential frequencies include weekly (approximately 52 visits per year), every two weeks (approximately 26 visits per year), and every four weeks (approximately 13 visits per year). Every-four-week service is not the same as calendar-monthly service.
13.2 Frequency Pricing Is Conditional on the Agreed Frequency
Recurring pricing is based on the selected service frequency and the assumption that the property will be maintained at approximately that interval. A frequency discount is not a permanent discount unrelated to frequency.
If the interval between cleanings changes, the applicable rate may change because the expected buildup, labor, and resources change. The property needs the service level and frequency required by its actual condition regardless of the customer’s preferred budget or desired interval.
13.3 Three Completed Cleanings Required
Unless a different written promotion expressly states otherwise, three (3) completed cleanings are required for a customer to satisfy Maid Up Cleaners’ recurring-service discount commitment and retain any introductory or frequency-based discounts applied on the assumption of ongoing recurring service.
If the customer cancels the recurring arrangement before completing the required three cleanings, any conditional or incentive-based discount previously applied may be reversed and charged to the payment method on file as disclosed at booking and to the extent permitted by law.
13.4 Skipping, Rescheduling, and Maintaining Frequency
Customers may request to skip or reschedule recurring appointments subject to Sections 12 and 13.
A rescheduled visit that is completed within the same normal service cycle and does not materially extend the interval may retain the customer’s recurring rate, subject to availability.
If the customer skips an entire scheduled service interval, postpones the cleaning until the next regularly scheduled visit, moves the cleaning materially outside the selected frequency, or otherwise causes the home to go substantially longer than the frequency on which the discount was based, the next cleaning may be charged at the applicable one-time rate, longer-frequency rate, reset rate, or other current rate appropriate to the actual interval and condition.
For example, if an every-four-week customer skips a complete four-week visit and waits until the following scheduled cycle, the next service is no longer being performed at an every-four-week maintenance interval and may be repriced accordingly. Once the property returns to its maintenance baseline and the normal recurring schedule resumes, the applicable recurring discount may resume.
13.5 Extended Gaps and Condition-Based Reset
Without limiting Section 13.4, Maid Up Cleaners may apply a one-time or reset rate when multiple visits are skipped, the service is moved outside the normal recurring cycle, more than approximately forty-five (45) days pass between cleanings, or the actual condition no longer reflects the maintenance assumptions of the selected frequency.
Depending on actual condition, Maid Up Cleaners may recommend or require a Deep Cleaning, targeted reset work, additional resources, or a different frequency before the recurring maintenance rate can resume.
13.6 Customer Selects a Lower Frequency Than the Property Requires
If Maid Up Cleaners reasonably recommends a higher frequency or periodic reset work based on the property’s actual condition and the customer elects a lower frequency or declines the recommended service, the customer accepts that buildup may accumulate between visits.
Maid Up Cleaners is not responsible under the Satisfaction Guarantee for buildup, incomplete maintenance outcomes, or additional labor requirements caused by the customer’s selected frequency being insufficient for the property’s actual needs. Future pricing and scope may be adjusted to the condition that exists at the time of service.
13.7 Residential Recurring Service Is Not Automatically a Fixed-Term Contract
Unless a promotion, written agreement, or commercial contract expressly states otherwise, residential recurring service is not a fixed-term annual contract. Customers remain responsible for scheduled appointments, cancellation/rescheduling fees, the three-cleaning minimum for conditional recurring discounts, and frequency-based pricing adjustments.
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14. PAYMENT TERMS; CARD AUTHORIZATION; FUND VERIFICATION
14.1 Payment Method
Maid Up Cleaners generally accepts major credit and debit cards. Other payment methods are accepted only if expressly approved.
14.2 Authorization to Charge
By providing a payment method, the customer authorizes Maid Up Cleaners and its payment processor to charge amounts properly due under the booking and these Terms, including:
• deposits;
• completed service charges;
• approved add-ons and scope adjustments;
• cancellation and rescheduling fees;
• lockout/reserved-capacity charges;
• disclosed frequency-discount reversals;
• applicable taxes; and
• other amounts expressly authorized by the customer or permitted under the applicable agreement.
14.3 Fund Verification / Authorization Hold
Approximately 24 hours before service, Maid Up Cleaners may submit a payment authorization or fund-verification request to confirm that sufficient funds are available.
A fund verification may appear as a temporary pending authorization depending on the customer’s bank. It is not the final cleaning charge.
14.4 Failed Authorization Before Service
If the card on file fails authorization and Maid Up Cleaners cannot obtain a valid payment method by the applicable dispatch or business deadline, Maid Up Cleaners may cancel or suspend the appointment. Applicable non-refundable deposits and cancellation/reserved-capacity charges may still apply.
14.5 Final Payment
Unless otherwise agreed, the remaining balance is processed after the scheduled cleaning is completed or otherwise becomes due under these Terms.
14.6 Payment Failure After Service
Amounts due for completed services are payable immediately. If a payment is declined, reversed, or remains unpaid, Maid Up Cleaners may suspend future services and pursue lawful collection remedies.
The customer may be responsible, to the extent permitted by law, for reasonable third-party collection costs, court costs, payment-processing losses, and attorneys’ fees actually incurred in collecting valid unpaid amounts.
Maid Up Cleaners may refer unpaid accounts to a third-party collection agency. Any reporting to a consumer reporting agency will occur only where legally permitted and through a party authorized to furnish such information.
14.7 Chargebacks
A chargeback or payment dispute does not automatically cancel a valid debt.
If the customer disputes a charge after receiving Services or after a fee becomes due under the agreed booking, Maid Up Cleaners may provide the payment processor with booking records, electronic acceptance records, call recordings where lawfully maintained, emails, messages, photographs, service logs, and other relevant documentation.
Knowingly initiating a fraudulent or unauthorized chargeback may subject the customer to lawful collection remedies and processor-imposed fees to the extent permitted by law.
14.8 NSF / Returned Payment
Maid Up Cleaners does not ordinarily accept checks. If a check or other bank payment is accepted by written exception and is returned or dishonored, a $30 returned-payment fee may apply to the extent permitted by law.
14.9 Late Charges
Past-due balances may accrue a late charge of five percent (5%) per month, or the maximum amount permitted by applicable law, whichever is less, together with lawful collection costs. If a 5% monthly charge would exceed a lawful limit applicable to the transaction, the charge is automatically reduced to the maximum lawful amount.
14.10 Payment Collection Administration
Maid Up Cleaners administers and collects customer payments for Services booked through Maid Up Cleaners. Payment to Maid Up Cleaners through the approved payment system satisfies the customer’s payment obligation for the amount collected for that Service, subject to reversals, chargebacks, unpaid balances, or later-approved adjustments.
Maid Up Cleaners may allocate amounts received among service costs, provider compensation, advertising and customer-acquisition expense, administrative expense, payment-processing expense, taxes, insurance-related expense, technology, scheduling, quality coordination, and other business costs. The customer has no right to direct or audit Maid Up Cleaners’ internal allocation of the Service price.
The Service price does not include gratuity unless a gratuity is separately selected or added by the customer. A voluntary gratuity may be paid through Maid Up Cleaners’ payment system where available or by another method permitted by Maid Up Cleaners.
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15. TAXES
Maid Up Cleaners collects applicable Texas state and local sales and use taxes on taxable cleaning and janitorial services as required by law.
The applicable combined tax rate may vary by service location and taxing jurisdiction. Taxes are added to the customer’s bill unless a valid exemption applies and appropriate exemption documentation has been provided.
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16. RIGHT TO REFUSE, STOP, OR RESCHEDULE SERVICE
Maid Up Cleaners and its providers may refuse, stop, limit, or reschedule service when reasonably necessary, including where:
• the property or condition materially differs from the customer’s description;
• the requested cleaning is materially more extensive than booked;
• the provider reasonably feels unsafe because of the property, occupants, pets, weapons, threats, harassment, or other circumstances;
• there is extreme clutter, debris, filth, active pests, rodents, biohazards, bodily fluids, mold requiring remediation, hazardous materials, unsafe construction conditions, or a known or suspected infectious-health condition that creates an elevated exposure risk;
• required utilities are unavailable;
• requested surfaces are inaccessible or require prohibited ladders/equipment;
• the customer requests moving heavy furniture/appliances;
• the customer requests excluded or unapproved specialty work;
• the work cannot be completed within available resources or the day’s remaining schedule; or
• payment or required authorization is not available.
Maid Up Cleaners may offer a re-scope or reschedule but does not guarantee same-day capacity.
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17. DAMAGE, PRE-EXISTING CONDITIONS, AND CUSTOMER PROPERTY
17.1 Pre-Existing Damage
Maid Up Cleaners is not responsible for pre-existing wear, loose fixtures, improperly installed items, deteriorated grout/caulk, damaged finishes, unstable furniture, weakened surfaces, peeling coatings, broken blinds, defective appliances, or other conditions not caused by the provider.
17.2 Fragile or Delicate Surfaces
The customer must disclose delicate, specialty, newly refinished, antique, damaged, or manufacturer-restricted surfaces before service and provide any required care instructions.
17.3 Reporting a Damage Concern
If the customer believes property was damaged during service, the customer should notify Maid Up Cleaners as soon as reasonably possible and preserve the condition for documentation.
Maid Up Cleaners may request photographs, receipts, repair estimates, manufacturer information, or access to inspect the claimed damage.
Nothing in this Section shortens any nonwaivable legal limitations period or requires notice in a period prohibited by applicable law.
17.4 Provider-Caused Damage and Claims Administration
Where a customer alleges that damage was caused by the acts or omissions of the cleaning service provider during performance of the Cleaning Services, Maid Up Cleaners may facilitate communication, documentation, inspection, and claim resolution between the customer and the provider.
To the maximum extent permitted by law, the cleaning service provider remains responsible for damage directly caused by that provider’s own acts or omissions in performing the Cleaning Services.
Maid Up Cleaners’ assistance in investigating, documenting, communicating about, or attempting to resolve a damage claim does not constitute an admission of fault, liability, employment relationship, agency relationship, or responsibility for the provider’s acts or omissions.
Nothing in this Section eliminates liability that applicable law independently imposes on Maid Up Cleaners and does not waive any right that cannot lawfully be waived.
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18. COMMUNICATIONS; CALL RECORDING; SMS/MMS; EMAIL
18.1 Service Communications
By providing a phone number or email address in connection with a booking, the customer consents to receive service-related communications reasonably necessary to administer the account, including appointment confirmations, reminders, arrival notices, verification messages, payment notices, service updates, customer-service follow-up, and account/security communications.
Message and data rates may apply.
18.2 Calls and Messages
Calls with Maid Up Cleaners may be recorded and transcribed for quality assurance, service review, verification, dispute resolution, and recordkeeping, subject to applicable law. Electronic communications may be stored and associated with the customer’s account.
18.3 Marketing Communications
Consent to receive marketing or promotional automated calls or text messages is not a condition of purchasing Maid Up Cleaners’ Services where applicable law requires separate consent.
Maid Up Cleaners will send automated marketing or promotional SMS/MMS communications only where the customer has provided the consent required by applicable law or where another lawful basis applies.
Customers may revoke marketing text consent using a reasonable opt-out method, including replying STOP where supported.
18.4 Email
Customers may receive service-related emails and, where permitted, promotional emails. Marketing-email preferences may be managed using the unsubscribe method provided in the communication.
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19. NON-SOLICITATION; DIRECT HIRING; REFERRAL / BUYOUT FEES
19.1 Purpose
Maid Up Cleaners invests substantial resources in advertising, lead generation, provider sourcing, screening, vetting, onboarding administration, quality-control systems, scheduling, customer acquisition, administration, insurance-related requirements, and relationship management.
Direct off-platform engagement of a provider introduced through Maid Up Cleaners can cause losses that are difficult to calculate precisely.
19.2 Residential Non-Solicitation
Residential customers agree that, from the customer’s first booking through twelve (12) months after the customer’s last Maid Up Cleaners service, they will not directly or indirectly solicit, hire, engage, pay, or arrange private cleaning or related services with any cleaning service provider or other personnel first introduced to the customer through Maid Up Cleaners, except through Maid Up Cleaners or with Maid Up Cleaners’ prior written release.
19.3 Authorized Residential Buyout / Referral Fee
If a residential customer wishes to directly engage a provider introduced by Maid Up Cleaners, the customer may request a written release.
Unless otherwise agreed in writing, the residential referral/buyout fee will be the lesser of:
• $4,000; or
• the projected gross amount of twelve (12) months of the customer’s recurring Maid Up Cleaners service based on the customer’s most recent service rate and frequency.
For calculation:
• weekly service may be annualized at 52 visits;
• every-two-week service may be annualized at 26 visits;
• every-four-week service may be annualized at 13 visits.
For a customer without an established recurring frequency, Maid Up Cleaners may quote a reasonable referral/buyout amount not exceeding $4,000 before providing a release.
19.4 Unauthorized Residential Engagement
If a customer engages a covered provider without the required written release, Maid Up Cleaners may seek the applicable referral/buyout amount as liquidated damages or actual damages, subject to applicable law.
The parties acknowledge that the harm from unauthorized diversion of a customer-provider relationship may be difficult to calculate and that the formula above is intended as a reasonable estimate of customer-acquisition, provider-sourcing, replacement, administrative, and lost-business costs, not as a penalty.
19.5 Commercial / Office Non-Solicitation
Commercial and office customers agree not to directly or indirectly solicit, hire, or engage any cleaning service provider or other personnel introduced through Maid Up Cleaners during the commercial relationship and for twelve (12) months after termination.
Unless a separate written commercial agreement states otherwise, a commercial customer seeking to directly hire or engage a provider introduced by Maid Up Cleaners must first obtain a written release and pay the applicable commercial referral/buyout fee, which is $10,000.
Because enforceability of non-solicitation and liquidated-damages provisions depends on applicable law and circumstances, Maid Up Cleaners reserves all lawful remedies for unauthorized engagement.
19.6 Separate Provider Obligations
Cleaning providers may have separate contractual obligations to Maid Up Cleaners. Those obligations are independent of the customer’s obligations under these Terms.
19.7 Payment of Referral / Buyout Amounts
Referral/buyout amounts must be paid before Maid Up Cleaners issues a written release.
For an alleged unauthorized engagement, Maid Up Cleaners may invoice the customer and pursue lawful collection or other remedies. Maid Up Cleaners will not charge a large referral/buyout or liquidated-damages amount to a stored payment method unless the charge is separately authorized and permitted by applicable law and payment-network rules.
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20. COMMERCIAL AND OFFICE CLEANING TERMS
This Section applies to commercial and office-cleaning customers except where a separately signed commercial agreement expressly states a different term for a specific subject. These Terms remain part of the commercial relationship and govern subjects not expressly superseded by that signed commercial agreement.
20.1 Twelve-Month Minimum Term and Automatic Renewal
Unless Maid Up Cleaners expressly agrees otherwise in a signed writing, commercial and office-cleaning service is subject to a minimum twelve (12) month service term beginning on the service start date.
The agreement automatically renews for successive twelve (12) month terms unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term.
20.2 Relationship Between These Terms and a Commercial Agreement
These Terms, the applicable commercial proposal, scope, pricing schedule, and signed commercial agreement are intended to operate together.
If a signed commercial agreement expressly states that a particular provision controls over a conflicting provision in these Terms, that specific written provision controls for that subject. Otherwise, these Terms control.
Maid Up Cleaners may update these Terms prospectively in accordance with Section 30. An update does not retroactively rewrite an accrued payment obligation or a fixed contractual commitment in a manner prohibited by applicable law. Continued commercial service after effective notice of updated Terms constitutes acceptance to the extent permitted by law.
20.3 Commercial Billing and Due Date
Unless a separately signed commercial agreement provides different billing terms, commercial invoices are due within seven (7) business days after the invoice date.
Past-due balances are subject to the late-charge and collection provisions in Section 14.9 and any additional lawful remedies stated in the signed commercial agreement.
20.4 Pricing Changes and Renewal
Maid Up Cleaners may review commercial scope, workload, frequency, labor requirements, site conditions, access requirements, supply requirements, and other operating factors and may adjust pricing where reasonably necessary.
Where the signed commercial agreement requires advance notice of renewal pricing, Maid Up Cleaners will provide the notice required by that agreement.
20.5 Early Termination During a Committed Term
A commercial customer may request early termination, but unless Maid Up Cleaners agrees otherwise in writing or applicable law requires otherwise, cancellation before the end of the then-current committed term does not eliminate the customer’s financial obligations for the remaining committed term.
The commercial customer remains responsible for amounts due through the end of the then-current contract term, subject to any mitigation, offset, termination right, or limitation required by applicable law or expressly stated in the signed commercial agreement.
Maid Up Cleaners may permit early termination without the remaining-term obligation where a signed agreement expressly provides such a right, including for circumstances such as documented unresolved material service failures after reasonable correction opportunities, material breach by Maid Up Cleaners, or another expressly negotiated termination right.
20.6 Thirty-Day Notice
Any non-renewal or termination notice required under a commercial agreement must be provided in writing at least thirty (30) days before the applicable effective date unless the signed agreement expressly requires a different notice period.
20.7 Commercial Service Performance and Correction Opportunity
Before terminating for alleged service-performance failure, the commercial customer must provide Maid Up Cleaners reasonable written notice of the specific concern and a reasonable opportunity to inspect and correct the issue, consistent with the applicable commercial agreement and service-resolution process.
20.8 Commercial Scope Changes
Any change in service frequency, scope, areas, scheduled days, access requirements, site conditions, or material workload may require written approval and a corresponding pricing adjustment.
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21. PROMOTIONS, DISCOUNTS, AND CREDITS
Only one promotional discount may be applied to a Service unless Maid Up Cleaners expressly states otherwise.
Promotions may have service-date, frequency, minimum-service, new-customer, geographic, or other eligibility requirements.
Discounts, credits, and promotional offers:
• are not redeemable for cash unless expressly stated;
• may not be combined unless expressly allowed;
• may exclude same-day, holiday, specialty, or other limited-capacity services; and
• may be modified or discontinued prospectively.
If a discount was granted in exchange for a disclosed recurring-service commitment and the customer does not complete the required number of services, the value of the conditional discount may be reversed and charged as disclosed at booking, subject to applicable law.
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22. WEBSITE AND PLATFORM TERMS OF USE
22.1 Limited License
Maid Up Cleaners grants users a limited, revocable, non-exclusive, non-transferable license to access and use its website and customer-facing Platform for personal or authorized business purposes related to obtaining or managing Maid Up Cleaners Services.
22.2 Prohibited Use
Users may not, except as permitted by law:
• copy, scrape, reproduce, modify, sell, or commercially exploit website content;
• reverse engineer or attempt to obtain source code;
• interfere with Platform security or operation;
• use the Platform to commit fraud or unlawful activity;
• impersonate another person;
• misuse customer, provider, or business information; or
• remove copyright, trademark, or proprietary notices.
22.3 Third-Party Links and Services
The Platform may link to third-party websites, payment processors, scheduling systems, maps, communications tools, or other services. Maid Up Cleaners does not control those third parties and is not responsible for their separate terms, availability, privacy practices, or security.
22.4 Platform Availability
Maid Up Cleaners does not guarantee uninterrupted, error-free, or continuously available website or Platform access.
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23. PRIVACY AND CONFIDENTIALITY
Maid Up Cleaners handles customer information in accordance with its then-current Privacy Policy and applicable law.
Customers are responsible for safeguarding access codes, keys, alarm information, and customer-portal credentials.
Maid Up Cleaners may use service-related customer information as reasonably necessary to schedule, perform, document, bill, support, and improve Services.
Photograph and video use is governed by Section 8.2, including the customer’s ability to request and obtain a written promotional-use restriction before service.
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24. WARRANTIES; SERVICE LIMITATIONS
Except for the express Satisfaction Guarantee in these Terms and to the maximum extent permitted by law, Maid Up Cleaners disclaims implied warranties to the extent legally permitted.
Cleaning results vary based on surface condition, age, prior maintenance, wear, damage, household activity, pets, materials, accessibility, environmental factors, and the service package purchased.
No Maid Up Cleaners representative or cleaning service provider may guarantee:
• restoration of damaged or permanently stained materials;
• complete elimination of dust, allergens, pet hair, dander, mineral deposits, odors, or other conditions;
• exact completion duration;
• an exact provider or arrival time;
• a result outside the purchased scope; or
• specialty work that has not been separately approved.
Nothing in these Terms excludes warranties or rights that cannot legally be disclaimed.
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25. LIMITATION OF LIABILITY
PLEASE READ THIS SECTION CAREFULLY. IT LIMITS CERTAIN TYPES OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
To the maximum extent permitted by applicable law, Maid Up Cleaners will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost income, loss of use, missed appointments, business interruption, or similar consequential losses arising from the Platform or Services.
To the maximum extent permitted by law, Maid Up Cleaners’ aggregate liability arising from a particular cleaning service will not exceed the greater of:
• $1,000; or
• the amount paid by the customer to Maid Up Cleaners for the specific service giving rise to the claim.
The limitations in this Section do not apply where prohibited by law and do not limit liability that cannot lawfully be limited, including liability arising from fraud, willful misconduct, or other nonwaivable conduct to the extent applicable law so requires.
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26. CUSTOMER INDEMNIFICATION
To the maximum extent permitted by law, the customer agrees to indemnify, defend, and hold harmless Maid Up Cleaners and its owners, officers, employees, and representatives from third-party claims, losses, damages, and reasonable costs arising from:
• the customer’s material breach of these Terms;
• false or materially incomplete information supplied by the customer;
• the customer’s lack of authority to grant property access;
• undisclosed dangerous conditions, hazards, animals, pests, biohazards, weapons, or unlawful conditions at the property;
• the customer’s misuse of the Platform; or
• the customer’s unlawful conduct.
This Section does not require the customer to indemnify Maid Up Cleaners for liability that applicable law prohibits Maid Up Cleaners from shifting to the customer.
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27. FORCE MAJEURE
Maid Up Cleaners is not liable for delay, rescheduling, interruption, or failure to perform caused by events outside its reasonable control, including severe weather, flooding, fire, natural disaster, war, terrorism, civil unrest, labor shortages, widespread illness, government action, road closure, utility outage, transportation disruption, fuel shortage, communication-system failure, or similar events.
Maid Up Cleaners may reschedule Services affected by such events. Fee waivers, if any, are discretionary unless applicable law requires otherwise.
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28. DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO GO TO COURT, HAVE A JURY TRIAL, OR PARTICIPATE IN A CLASS ACTION.
28.1 Informal Resolution First
Before filing arbitration or litigation, the parties agree to make a good-faith effort to resolve the dispute informally by providing written notice describing the dispute and requested resolution.
This informal process does not shorten any limitations period or impose a notice period prohibited by law.
28.2 Residential / Consumer Arbitration
Except for matters eligible for small-claims court and requests for temporary or injunctive relief as permitted below, any dispute arising out of or relating to these Terms, a residential booking, the Platform, payment, or Services will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules and Consumer Due Process Protocol.
The Federal Arbitration Act governs the arbitration provision to the extent applicable.
28.3 Commercial Arbitration
Disputes arising from a business-to-business commercial or office-cleaning agreement may be administered by AAA under its then-current Commercial Arbitration Rules unless the applicable commercial agreement states otherwise.
28.4 Location and Format
Unless the parties agree otherwise or AAA rules require another procedure, arbitration involving Maid Up Cleaners will be associated with Denton County, Texas, and may be conducted remotely, by documents, telephone, video conference, or in person as allowed by the applicable AAA rules.
28.5 Small Claims
Either party may bring an individual claim in a court of competent small-claims jurisdiction if the claim qualifies.
28.6 Injunctive Relief
Either party may seek temporary or injunctive relief in a court of competent jurisdiction where necessary to protect confidential information, intellectual property, property access, or rights under a valid non-solicitation provision while arbitration is pending.
28.7 Class Action Waiver
To the maximum extent permitted by law, disputes must be brought on an individual basis. Neither party may participate as a plaintiff or class member in a purported class, collective, consolidated, or representative action or arbitration unless applicable law provides otherwise and such right cannot be waived.
28.8 Jury Trial Waiver
For disputes subject to arbitration, the parties knowingly waive the right to have those disputes decided by a judge or jury in court.
28.9 Arbitration Fees
Arbitration fees and costs will be allocated under the applicable AAA rules and applicable law.
28.10 Arbitration Opt-Out
A residential customer may opt out of this arbitration provision by sending written notice to support@maidupcleaners.com within thirty (30) days after the customer’s first acceptance of Terms containing this arbitration clause. The notice must include the customer’s full name, service address, phone number, and a clear statement that the customer elects to opt out of arbitration.
Opting out of arbitration does not cancel the customer’s cleaning booking or the remainder of these Terms.
28.11 Survival
This dispute-resolution section survives termination of the customer relationship and completion of Services.
28.12 Attorneys’ Fees and Costs
Except where the applicable arbitration rules or law require otherwise, each party will initially bear its own attorneys’ fees and litigation or arbitration-related costs.
Nothing in this Agreement limits Maid Up Cleaners’ right to recover reasonable attorneys’ fees, collection costs, court costs, arbitration-related costs, or other recoverable expenses where such recovery is authorized by this Agreement, applicable law, or an arbitration award.
If Maid Up Cleaners substantially prevails in an action to enforce a valid payment obligation, non-solicitation obligation, unauthorized provider engagement provision, or other material contractual obligation under these Terms, Maid Up Cleaners may seek its reasonable attorneys’ fees and recoverable costs to the extent permitted by applicable law and the governing arbitration rules.
Nothing in this provision requires a consumer to pay fees or costs that applicable consumer-protection law or the governing arbitration rules require Maid Up Cleaners to bear.
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29. GOVERNING LAW AND VENUE FOR NON-ARBITRABLE CLAIMS
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except to the extent federal law controls.
For a dispute that is not subject to arbitration, the parties consent to the jurisdiction of the appropriate state or federal courts serving Denton County, Texas, unless applicable law requires a different venue.
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30. TERMS UPDATES
Maid Up Cleaners may modify these Terms prospectively and may post or electronically deliver updated versions from time to time.
The version in effect at the time a one-time service is booked generally governs that booking unless the parties agree to a later modification.
For continuing, recurring, and commercial relationships, Maid Up Cleaners may provide updated Terms electronically. Continued use of Services after reasonable notice of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law and the governing written agreement.
Updated Terms do not retroactively eliminate vested rights, rewrite already-accrued obligations, or supersede a specifically negotiated signed provision where doing so would be prohibited by law or contrary to an express written priority clause. Except for such expressly controlling signed provisions, the then-current Terms govern the ongoing relationship after effective notice and acceptance.
Material changes to arbitration, payment, recurring commitments, commercial commitments, or other significant customer rights should be communicated in a manner reasonably designed to provide notice.
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31. MISCELLANEOUS
31.1 Severability
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.
31.2 No Waiver
Failure by Maid Up Cleaners to enforce a provision on one occasion does not waive the right to enforce it later.
A courtesy credit, fee waiver, reschedule, or other exception does not modify the general policy for future appointments.
31.3 Headings
Section headings are for convenience only and do not limit the meaning of these Terms.
31.4 No Third-Party Beneficiaries
Except where expressly stated, these Terms do not create enforceable rights in third parties.
31.5 Assignment
The customer may not assign a booking or rights under these Terms without Maid Up Cleaners’ consent. Maid Up Cleaners may assign this Agreement as part of a merger, sale, restructuring, or transfer of its business, subject to applicable law.
31.6 Electronic Copies
Electronic copies of these Terms, booking records, notices, acknowledgments, and other records may be used as business records to the extent permitted by law.
31.7 Nonwaivable Rights
Nothing in these Terms is intended to waive or limit any statutory or other right that applicable law does not permit a consumer or business to waive.
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32. CONTACT INFORMATION
Maid Up Cleaners LLC
Serving Denton County & North DFW
Phone: (940) 290-0881
Email: support@maidupcleaners.com
Website: https://maidupcleaners.com
Questions regarding a booking, policy, or these Terms should be directed to Maid Up Cleaners before service whenever possible.
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ACKNOWLEDGMENT OF TERMS
By booking, authorizing, paying for, or using Maid Up Cleaners’ Services, you acknowledge that you have had the opportunity to review these Terms, the applicable booking details, and the current service checklist; that you understand the scope and policies applicable to your booking; and that you agree to be bound by these Terms to the extent permitted by law.
If you do not agree, do not book or use Maid Up Cleaners’ Services.
Last Updated: Sept 20, 2025
Last Reviewed: Sept 09, 2026