1. CUSTOMER AGREEMENT
By scheduling and using our services, you acknowledge and agree to the following terms and conditions:
Maid Up Cleaners provides professional cleaning services to residential and commercial properties.
All cleanings are subject to our policies, including deposits, cancellations, and rescheduling fees.
Maid Up Cleaners cleaning providers are all fully vetted and background checked in all 50 states.
Our cleaning services do NOT include organizing, moving furniture, or deep stain removal.
Maid Up Cleaners reserves the right to refuse service for unsafe or hazardous working conditions.
Cleaners are not expected to perform tasks that exceed the agreed scope of work.
Maid Up Cleaners reserves the right to update these terms and conditions at any time.
If you disagree with any part of these Terms of Service, please do not book a cleaning with our services.
By accepting a professional cleaning service appointment and agreeing to a service provided by Maid Up Cleaners, the client agrees to accept Maid Up Cleaners’ general terms and conditions listed below. These terms and conditions, together with our letter of confirmation and our cleaning schedule, constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties. If any part of this agreement is held to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect.
If you are unsure about any point within these terms and conditions, please contact us for clarification.
2. SERVICE GUARANTEE & REFUND POLICY
We take pride in our work. If you are not completely satisfied with your service, we offer:
✅ A free re-cleaning of the areas that did not meet your expectations (within 7 days of service).
✅ If you are still unsatisfied after the re-cleaning, a manager will assess the situation and determine a reasonable solution.
❌ We do NOT offer monetary refunds under any circumstances.
Limitations to the Guarantee:
If your home requires a higher level of cleaning than what was initially quoted, but you decline the extra service fee, the cleaners will do their best, but we will NOT return for free. In addition, if you deny the extra fee and still desire the same outcome, we would unfortunately have to cancel the cleaning and our standard cancellation fee would apply.
We cannot guarantee removal of permanent stains, pre-existing damage, or deep grime that require restoration-level services.
If the property was misrepresented in the booking description (e.g., size, number of rooms, level of dirtiness), we will reassess the price and scope of work before proceeding.
If the customer refuses the revised pricing, the cleaners will do their best with the original booking parameters, but no free re-cleaning will be offered, or a cancellation or service would take place and the proper cancellation fees applied if applicable.
Please note that our satisfaction guarantee does not apply if the cleaning crew was/is hindered by external factors such as other contractors performing work in the home, lack of running water or electricity, excessive clutter, or build up not described at the time of booking and anything that prevents us from cleaning to our standards. This also includes pets and other external factors that could affect the crews ability to stay efficient and ensure the outcome.
3. APPOINTMENT SCHEDULING & ARRIVAL POLICY
✅ Arrival Time & Scheduling
To ensure fairness and accommodation with traffic or unexpected delays, we provide a 2-hour arrival window.
You will receive a notification on the day of your service with an estimated arrival time.
Cleaners are NOT considered late unless they exceed the 1-hour after the arrival window.
🚨 Inaccessible Properties & Lockout Fees
If our team arrives and cannot access the property (e.g., incorrect door code, no key left, customer unavailable), a 50% lockout fee will be charged.
If the cleaner is unable to enter the property within 20 minutes of arrival due to lockout issues, the appointment will be canceled, and a fee will apply.
📌 To avoid this, ensure that:
You provide the correct entry instructions (key, door code, etc.).
Someone is available to let the cleaner in (if required).
4. CANCELLATION, DEPOSITS & RESCHEDULING POLICY
✅ First-Time, One-Time, Deep, or Move-Out Cleanings
A non-refundable deposit of 25% to 50% is required at the time of booking. The deposit amount is based on the service type, scope of work, and time reserved.
If the cleaning is canceled at any time after booking, the deposit is forfeited.
If no deposit was collected, a 25% to 50% cancellation fee will be charged to the card on file.
If the scheduled cleaning requires 4 or more total labor hours (e.g., a two-person team for 2+ hours), and it is canceled within 48 hours of the appointment, the total cancellation fee may equal up to 50% of the service cost.
If a partial deposit was paid, the difference will be charged.
If no deposit was paid, the full 50% will be charged.
If a 50% deposit was already paid, no additional charge will apply.
For same-day cancellations—defined as any time after business hours the day before the scheduled appointment and up to the appointment time—a cancellation fee of up to 50% of the total service cost will be charged, minus any deposit already paid.
✅ Recurring Services (After First Cleaning)
Cancellations made within 48 hours of the scheduled cleaning date → 25% cancellation fee
Cancellations made within 24 hours or on the same day → 50% cancellation fee
Same-day cancellations are defined as any time after business hours the day before your scheduled cleaning, up until the appointment time.
The first cleaning in any recurring plan follows the policy outlined above for One-Time Cleanings.
✅ Rescheduling Policy
Rescheduling within 48 hours of your appointment → 25% rescheduling fee
Rescheduling within 24 hours of your appointment → 50% rescheduling fee
Recurring clients may reschedule without penalty if notice is provided more than 48 hours in advance and the new time does not conflict with an existing appointment.
If the rescheduled time overlaps with a booked route or restricts our ability to fill the original time slot, it may be treated as a cancellation, and a fee may apply.
📌 Special Circumstances
If service is canceled due to severe weather, reschedules may be permitted without penalty at the discretion of Maid Up Cleaners.
If utilities (electricity, water, etc.) are not operational at the time of cleaning, the appointment will be canceled, and a 50% cancellation fee will apply automatically.
✅ Promotional & Recurring Discount Adjustments
If a recurring service is canceled before completing the agreed commitment period, any incentive-based discounts applied to past cleanings will be reversed and charged to the card on file.
If a promotional offer was applied to your cleaning based on a required service term and the commitment is not fulfilled, the full value of those discounts will also be reversed and charged.
✅ Pricing Adjustments for Misdescribed Conditions
Our pricing and time estimates are based solely on the information you provide during booking. By scheduling service, you confirm that your description of the home’s size and condition is accurate.
If the actual condition of the home (e.g., excessive dirt, clutter, buildup) or its size is significantly different than described, we reserve the right to adjust the service cost accordingly. We will contact you to approve any changes before continuing.
If the proposed adjustment is declined, Maid Up Cleaners may:
Proceed with limited service within the original estimate, or
Cancel the cleaning, in which case a cancellation fee of 25% to 50% will apply.
5. CUSTOMER RESPONSIBILITIES & CLEANING LIMITATIONS
✅ What We Expect from You Before Cleaning:
Ensure the property has running water & electricity.
Pick up excessive clutter before our arrival.
Move large furniture or appliances in advance if cleaning is requested underneath or behind them.
❌ Cleaning Limitations:
We do NOT provide biohazard cleaning (blood, feces, urine, bodily fluids, extreme infestations, etc.).
We do NOT use ladders that are taller than 2-3 steps due to liability risks.
We do NOT move heavy furniture or appliances.
Cleaners are not responsible for washing walls, exterior windows, or organizing spaces.
We do NOT clean hoarding conditions unless specified in advance and priced accordingly.
We do NOT touch valuable items or weapons. Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner. We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning.
6. PAYMENT TERMS & FEES
✔️ Payment Timing
Payment is processed after your cleaning is completed.
✔️ Authorization Hold
A 24-hour authorization hold is placed on your card before service to confirm the availability of funds. This is not a charge. The hold is either converted to payment after service or released if canceled according to our cancellation policy.
✔️ Accepted Payment Methods
We accept major credit and debit cards only.
✔️ Deposits
• A 25%–50% non-refundable deposit is required at the time of booking for all first-time, one-time, deep, and move-out cleanings.
• If the cleaning is canceled after booking, the deposit is forfeited.
• If no deposit was collected and the appointment is canceled, a cancellation fee of 25%–50% will apply.
• For cleanings with 4 or more labor hours, canceled within 48 hours, the total cancellation fee may equal up to 50%. Any unpaid balance beyond the deposit will be charged to the card on file.
✔️ Additional Fees
• NSF (Bounced Check) Fee: $30
• Late Payment Fee: 15% per month on any overdue balance
7. COMMERCIAL & OFFICE CLEANING POLICIES
✔️ Agreement Duration
This service agreement is valid for a minimum term of 12 months, beginning upon the initiation of services. It will automatically renew annually unless either party provides written notice of non-renewal at least 30 days prior to the renewal date.
Any changes to pricing will be communicated in writing at least 30 days prior to renewal.
The 12-month term:
Ensures consistent team familiarity with your property
Locks in pricing and avoids frequent renegotiation
Secures priority scheduling during high-demand periods
Builds a long-term relationship based on consistency, trust, and quality
Keeps us accountable for the agreement and our commitment to you
Ensures quality and reliability for your office and team members
Either party may terminate this agreement with 30 days’ written notice, provided that one of the following conditions applies:
Service Performance:
If the client identifies specific service-related concerns that remain unresolved after 2–3 documented correction attempts within a 30-day period, and Maid Up Cleaners has been given a reasonable opportunity to correct the issue under our satisfaction guarantee.
Operational Changes:
If the client experiences a significant operational, financial, or structural change (e.g., relocation, downsizing, or closure) that materially impacts their need for janitorial services.
Breach of Agreement:
If either party fails to meet their contractual responsibilities or violates any terms outlined in this agreement.
🔒 Please Note:
Termination based solely on convenience, preference, or cost comparison is not permitted under this agreement. Maid Up Cleaners reserves the right to enforce final billing for the 30-day notice period if notice is given without valid cause as outlined above.
Invoices are issued on the 1st of each month and are due within 7 business days, unless an alternative schedule has been agreed upon in writing.
Alternative payment terms may be negotiated as part of the signed agreement.
Late payments may result in suspended service until the account is brought current.
Late Fee: 15% per month on any past due balance
Failure to remit payment within the agreed timeframe may result in immediate suspension of service
Persistent late payment history may result in contract termination
Any change in service frequency, scope, or scheduled day must be agreed to in writing
Maid Up Cleaners reserves the right to adjust pricing accordingly when the scope of work increases or decreases
Scope reviews are conducted periodically to ensure alignment between pricing and services delivered
8. NON-SOLICITATION & REFERRAL POLICY
✔️ Customers are prohibited from directly hiring, soliciting, or engaging Maid Up Cleaners’ staff or contractors for private work outside of our services.
✔️ If you hire or attempt to hire a current or former Maid Up Cleaners’ contractor or staff member for private services, a $4,000 referral fee will be charged to your card on file.
✔️ Unauthorized engagements with our cleaners or staff will result in an automatic charge of up to $4,000 to cover administrative costs, lost business, and breach of contract. This policy applies from the time of your first booking and remains in effect for 12 months following the last service provided by Maid Up Cleaners.
✔️ By booking our services, you acknowledge and agree to these terms and understand that any violation will result in immediate enforcement of this policy.
8a. (Commercial & Office Cleaning)
✔️ Employment and Referrals:
Customers agree not to solicit or hire any Maid Up Cleaners’ staff or contractors directly during the term of the agreement and for a period of 12 months after the termination of services.
If a customer wishes to hire a current or former cleaning provider who was employed or contracted by Maid Up Cleaners, the customer agrees to pay a $10,000 referral fee.
An invoice will be provided with a payment link.
Payment must be made before Maid Up Cleaners will release the non-compete and non-solicit agreement between Maid Up Cleaners and the customer, as well as between Maid Up Cleaners and the referred cleaning provider.
If the invoice is sent and remains unpaid, and the customer engages the cleaning provider to clean their property, this would be considered unauthorized engagement with Maid Up Cleaners’ cleaning providers.
Unauthorized engagement will result in an automated charge of up to $6,000 to the payment method on file, to cover administrative costs and potential legal fees.
The customer understands and agrees to this policy, which takes effect from the moment of the first booking with Maid Up Cleaners.
✔️ Non-Solicitation Clause and Breach Consequences:
During the term of this agreement and for a period of twelve (12) months after termination, the client (including any of its employees, affiliates, or representatives) agrees not to directly or indirectly:
Solicit, hire, or engage any current or former cleaning providers employed or contracted by Maid Up Cleaners.
Encourage or attempt to persuade any Maid Up Cleaners employee or contractor to terminate their relationship with Maid Up Cleaners.
Breach Consequences:
Any attempt to solicit, hire, or engage such individuals will be considered a direct breach of this contract.
Maid Up Cleaners reserves the right to terminate this agreement immediately without further notice.
The Client will be liable for any damages incurred by Maid Up Cleaners as a result of the breach, including but not limited to:
Full payment for the remaining term of the contract (up to a maximum of 30 days from the date of termination), regardless of whether services are rendered during that period.
Legal fees, administrative costs, and any other financial losses resulting from the breach.
✔️ Entire Agreement:
This contract constitutes the entire agreement between the parties and supersedes any prior or contemporaneous oral or written agreements, representations, or understandings related to the subject matter herein. The Client acknowledges and agrees that this provision is reasonable and necessary to protect the legitimate business interests of Maid Up Cleaners.
By signing or booking with Maid Up Cleaners, the commercial or office customer agrees to these terms and understands the consequences of breaching this agreement.
9. WEBSITE TERMS OF USE
✔️ By accessing and using the Maid Up Cleaners website (maidupcleaners.com), you agree to be bound by these terms and conditions and all applicable laws and regulations in the State of Texas. If you do not agree with any part of these terms, you are prohibited from accessing or using the website.
✔️ You are granted a limited, non-exclusive, non-transferable license to temporarily download one copy of the materials on the Maid Up Cleaners website for personal, non-commercial, transitory viewing only.
Under this license, you may not:
• Modify or copy the materials.
• Use the materials for any commercial purpose or public display (commercial or non-commercial).
• Attempt to decompile, reverse engineer, or disassemble any software or content contained on the website.
• Transfer the materials to another person or "mirror" the materials on any other server.
• Remove any copyright or proprietary notations from the materials.
This license automatically terminates if you violate any of these restrictions and may be revoked by Maid Up Cleaners at any time without notice. Upon termination, you must destroy any downloaded materials in your possession, whether in electronic or printed format.
✔️ Maid Up Cleaners makes no warranties or guarantees regarding:
• The availability or security of the website.
• The accuracy or reliability of the content.
• The outcome or performance of the services provided.
✔️ Maid Up Cleaners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
• The use or inability to use the website.
• The accuracy or reliability of the information on the website.
• Any interruptions, security breaches, or system failures.
• Loss of data, business, or profits.
✔️ The Maid Up Cleaners website may contain links to third-party websites for your convenience. Maid Up Cleaners does not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites. Accessing linked sites is at your own risk.
✔️ Maid Up Cleaners reserves the right to suspend or terminate your access to the website at any time without notice or liability for any reason, including but not limited to a breach of these terms.
10. LEGAL & POLICY UPDATES
✔️ Maid Up Cleaners reserves the right to update or modify these Terms of Service at any time without prior notice.
✔️ By continuing to use our services, you agree to the most recent version of these terms.
✔️ All disputes are governed by the laws of the State of Texas, without regard to conflict of law provisions.
✔️ Any claims arising under these terms shall be resolved exclusively in the state or federal courts located in Texas.
11. HEALTH & SAFETY
• Customers must notify Maid Up Cleaners at least 48 hours in advance if any household member is suspected of having an infectious disease.
• Maid Up Cleaners reserves the right to cancel or reschedule services under such circumstances without penalty.
• Cleaners have the right to refuse service if they believe the environment is hazardous or unsafe.
• Hoarding, extreme clutter, or the presence of pests may result in service refusal and a cancellation fee.
12. PRIVACY POLICY & CONFIDENTIALITY
✔️ Maid Up Cleaners agrees to keep all client details confidential and secure.
✔️ If a key or entry code is provided to Maid Up Cleaners, the customer is responsible for ensuring the home is accessible.
✔️ Maid Up Cleaners is not liable for any damage or loss due to unsecured keys or access codes.
✔️ We reserve the right to take photos of your property before and after cleaning for internal documentation, training, or advertising purposes unless the customer specifically requests otherwise.
13. SALES TAX POLICY
✔️ Maid Up Cleaners is required by law to charge sales tax on all services provided in the State of Texas.
✔️ In accordance with Texas state law, a 8.25% sales tax will be applied to all cleaning services at the time of billing.
✔️ Any cleaning company operating in Texas that does not charge and collect sales tax is not operating legally under Texas law.
✔️ All collected sales tax is directly remitted to the State of Texas as required by law.
✔️ For more information on Texas sales tax requirements, visit the official Texas Comptroller’s Office website: https://comptroller.texas.gov.
14. DISPUTE RESOLUTION & ARBITRATION POLICY
Any dispute, claim, or controversy arising out of or relating to the services provided by Maid Up Cleaners, including but not limited to the interpretation or enforcement of these Terms of Service, shall be resolved exclusively through final and binding arbitration.
Arbitration Process:
Arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, unless otherwise agreed in writing.
The arbitration shall take place in Denton County, Texas, and be conducted by a single neutral arbitrator.
Judgment on the arbitrator’s award may be entered in any court with appropriate jurisdiction.
Fees and Costs:
The client shall be solely responsible for all arbitration fees, filing costs, and legal expenses, including their own attorney’s fees.
Maid Up Cleaners shall not be held responsible for any legal or arbitration fees unless:
The client first provides written notice of the alleged issue;
Maid Up Cleaners is given a reasonable opportunity to cure or address the issue in good faith;
Maid Up Cleaners fails to resolve the issue in a legally noncompliant manner after notice and opportunity are provided.
If those conditions are not met, Maid Up Cleaners shall have no financial obligation for legal or arbitration costs under any circumstance.
Class Action Waiver:
All arbitration proceedings must be conducted individually. Neither party may join or consolidate claims in arbitration or arbitrate any claim as a class representative or member in a class action.
Venue:
This agreement shall be governed by the laws of the State of Texas, and any arbitration or legal proceeding shall be conducted in Denton County, Texas.
Pre-Dispute Resolution Requirement:
Before initiating any legal or arbitration process, the client must attempt to resolve the dispute directly with Maid Up Cleaners by submitting a written notice to [email protected] and allowing at least 15 business days for resolution.
15. CONTACT INFORMATION
📞 Phone: (940) 290-0881
📧 Email: [email protected]
🌐 Website: maidupcleaners.com
✅ ACKNOWLEDGMENT OF TERMS
By using Maid Up Cleaners' services and website, you acknowledge that you have read, understood, and agreed to these terms and conditions. You also agree to comply with all applicable laws and regulations.