1. CUSTOMER AGREEMENT

By scheduling and using our services, you acknowledge and agree to the following terms and conditions:

• Maid Up Cleaners provides professional cleaning services to residential and commercial properties.
• All cleanings are subject to our policies, including deposits, cancellations, and rescheduling fees.
• Maid Up Cleaners cleaning providers are all fully vetted and background checked in all 50 states.
• Our cleaning services do NOT include organizing, moving furniture, or deep stain removal.
• Maid Up Cleaners reserves the right to refuse service for unsafe or hazardous working conditions.
• Cleaners are not expected to perform tasks that exceed the agreed scope of work.
• Maid Up Cleaners reserves the right to update these terms and conditions at any time.

 

If you disagree with any part of these Terms of Service, please do not book a cleaning with our services.

 

By accepting a professional cleaning service appointment and agreeing to a service provided by Maid Up Cleaners, the client agrees to accept Maid Up Cleaners’ general terms and conditions listed below. These terms and conditions, together with our letter of confirmation and our cleaning schedule, constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties. If any part of this agreement is held to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect.

If you are unsure about any point within these terms and conditions, please contact us for clarification.

2. SERVICE GUARANTEE & REFUND POLICY

We take pride in our work. If you are not completely satisfied with your service, we offer:

✅ A free re-cleaning of the areas that did not meet your expectations (within 7 days of service).
✅ If you are still unsatisfied after the re-cleaning, a manager will assess the situation and determine a reasonable solution.

❌ We do NOT offer monetary refunds under any circumstances.

Limitations to the Guarantee:

• If your home requires a higher level of cleaning than what was initially quoted, but you decline the extra service fee, the cleaners will do their best, but we will NOT return for free. In addition, if you deny the extra fee and still desire the same outcome, we would unfortunately have to cancel the cleaning and our standard cancellation fee would apply.
• We cannot guarantee removal of permanent stains, pre-existing damage, or deep grime that require restoration-level services.
• If the property was misrepresented in the booking description (e.g., size, number of rooms, level of dirtiness), we will reassess the price and scope of work before proceeding.
• If the customer refuses the revised pricing, the cleaners will do their best with the original booking parameters, but no free re-cleaning will be offered, or a cancellation or service would take place and the proper cancellation fees applied if applicable.

 

Please note that our satisfaction guarantee does not apply if the cleaning crew was/is hindered by external factors such as other contractors performing work in the home, lack of running water or electricity, excessive clutter, or build up not described at the time of booking and anything that prevents us from cleaning to our standards. This also includes pets and other external factors that could affect the crews ability to stay efficient and ensure the outcome.

 

3. APPOINTMENT SCHEDULING & ARRIVAL POLICY

✅ Arrival Time & Scheduling

• To ensure fairness and accommodation with traffic or unexpected delays, we provide a 2-hour arrival window.
• You will receive a notification on the day of your service with an estimated arrival time.
• Cleaners are NOT considered late unless they exceed the 1-hour after the arrival window.

🚨 Inaccessible Properties & Lockout Fees

• If our team arrives and cannot access the property (e.g., incorrect door code, no key left, customer unavailable), a 50% lockout fee will be charged.
• If the cleaner is unable to enter the property within 20 minutes of arrival due to lockout issues, the appointment will be canceled, and a fee will apply.

📌 To avoid this, ensure that:

• You provide the correct entry instructions (key, door code, etc.).
• Someone is available to let the cleaner in (if required).

4. CANCELLATION, DEPOSITS & RESCHEDULING POLICY

✅ Recurring Services:

• Cancellations within 48 hours → 25% fee applies.
• Same-day cancellations → 50% fee applies. (Same day is considered any time after business hours before the day of your cleaning up-to the time of the cleaning.)

✅ One-Time Cleanings:

• A 25%-50% deposit is required when booking. This is determined at the time of the booking.
• If canceled at any time before the cleaning, the deposit is forfeited.
• If a same-day cancellation occurs → 50% of the scheduled cleaning cost will be charged minus the deposit.

✅ Rescheduling Policy:

• Rescheduling any cleaning within 48 hours → 25% rescheduling fee applies.
• Rescheduling any cleaning within 24 hours → 50% rescheduling fee applies.
• Recurring customers may reschedule before their next cleaning without penalty.

📌 Special Circumstances:

• If a cleaning is canceled due to severe weather or emergencies, reschedules can be made without penalty at the discretion of our staff.
• If utilities (water, electricity) are not working, the cleaning will be canceled, and a cancellation fee will apply automatically.

 

✅ Promotional and Recurring Discount Adjustments:

 If we provided any discounts for recurring services and the service was canceled before the agreed time frame, you will forfeit any previously applied discounts that were given as incentives for recurring services. The total discounted amount for prior cleanings will be charged to the card on file at the time of cancellation.

Additionally, if a promotional discount was applied to your cleaning based on an agreed commitment period and the service is canceled before completing that time frame, you understand that the promotional discount will be forfeited. Any previously applied promotional discounts will be reversed and charged to the card on file at the time of cancellation.

 

 

✅ Pricing Adjustments and Misdescribed Conditions:

Since we do not conduct in-home estimates, our cleaning time and pricing are based on the information you provide regarding the size and condition of your home. By booking with Maid Up Cleaners, you confirm that the details you provided accurately reflect the actual size and condition of your property.

If the actual condition or size of the property differs from the information provided, Maid Up Cleaners reserves the right to adjust the pricing to reflect the additional work or services required. Any adjustments or additional services will be discussed with you for approval before proceeding.

On the day of the cleaning, only the originally booked package is guaranteed. Upgrades or additional services may be available based on availability. If the property conditions are significantly different from what was described and you decline the proposed adjustment, a cancellation fee of up to 50% of the booked service may apply (with a minimum charge of 25%).

5. CUSTOMER RESPONSIBILITIES & CLEANING LIMITATIONS

✅ What We Expect from You Before Cleaning:

• Ensure the property has running water & electricity.
• Pick up excessive clutter before our arrival.
• Move large furniture or appliances in advance if cleaning is requested underneath or behind them.

❌ Cleaning Limitations:

• We do NOT provide biohazard cleaning (blood, feces, urine, bodily fluids, extreme infestations, etc.).
• We do NOT use ladders that are taller than 2-3 steps due to liability risks.
• We do NOT move heavy furniture or appliances.
• Cleaners are not responsible for washing walls, exterior windows, or organizing spaces.
• We do NOT clean hoarding conditions unless specified in advance and priced accordingly.
• We do NOT touch valuable items or weapons. Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner. We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning.

6. PAYMENT TERMS & FEES

✔️ Payment is processed AFTER service is completed.

✔️ A 24-hour authorization hold is placed on your card before service to confirm the availability of funds. This is not a charge but a hold that will either be converted to a payment after the service is completed or be released if the service is canceled in compliance with our cancellation policy.

✔️ Accepted payments: Major credit/debit cards only.

✔️ Deposits:
• A 25%–50% deposit is required at the time of booking for all one-time cleanings, deep cleanings, and move-out cleanings. The deposit is non-refundable if the cleaning is canceled at any time after booking.
• If a deposit was collected and the cleaning is canceled within 48 hours of the scheduled service, the cancellation fee will be applied in addition to the forfeited deposit.

❌ Additional Fees:
• NSF (Bounced Check) Fee: $30
• Late Payment Fee: 15% charge per month on overdue balances

7. COMMERCIAL & OFFICE CLEANING POLICIES

✔️ Payment Terms:
• For office and commercial cleaning services, invoices are typically issued on the 1st of each month and are expected to be paid within 7 business days of the invoice date unless an alternative payment schedule has been agreed upon in writing.
• Alternative payment terms can be arranged based on the agreed-upon contract.
• If payment is not received within the agreed-upon time frame, late fees and penalties will apply.

✔️ Late Fees & Penalties:
• Late invoices will incur a 15% late payment fee per month on outstanding balances.
• Failure to pay within the agreed-upon time frame may result in the suspension of services until the balance is settled.

✔️ Contract Cancellation:
• A 30-day notice is required to cancel a contract for office or commercial cleaning services.
• If the cancellation notice is not provided, the company will be responsible for the remaining 30 days of service fees unless otherwise specified in the contract.
• Additional penalties may apply based on the terms outlined in the contractual agreement.

✔️ Service Adjustments & Scope:
• Changes to the service scope, frequency, or timing must be agreed upon in writing.
• Maid Up Cleaners reserves the right to adjust service pricing and scheduling based on changes in the scope of work.

8. NON-SOLICITATION & REFERRAL POLICY

✔️ Customers are prohibited from directly hiring, soliciting, or engaging Maid Up Cleaners’ staff or contractors for private work outside of our services.

✔️ If you hire or attempt to hire a current or former Maid Up Cleaners’ contractor or staff member for private services, a $4,000 referral fee will be charged to your card on file.

✔️ Unauthorized engagements with our cleaners or staff will result in an automatic charge of up to $4,000 to cover administrative costs, lost business, and breach of contract. This policy applies from the time of your first booking and remains in effect for 12 months following the last service provided by Maid Up Cleaners.

✔️ By booking our services, you acknowledge and agree to these terms and understand that any violation will result in immediate enforcement of this policy.

 

8a. (Commercial & Office Cleaning)

✔️ Employment and Referrals:

Customers agree not to solicit or hire any Maid Up Cleaners’ staff or contractors directly during the term of the agreement and for a period of 12 months after the termination of services.

If a customer wishes to hire a current or former cleaning provider who was employed or contracted by Maid Up Cleaners, the customer agrees to pay a $10,000 referral fee.

An invoice will be provided with a payment link.

Payment must be made before Maid Up Cleaners will release the non-compete and non-solicit agreement between Maid Up Cleaners and the customer, as well as between Maid Up Cleaners and the referred cleaning provider.

If the invoice is sent and remains unpaid, and the customer engages the cleaning provider to clean their property, this would be considered unauthorized engagement with Maid Up Cleaners’ cleaning providers.

Unauthorized engagement will result in an automated charge of up to $6,000 to the payment method on file, to cover administrative costs and potential legal fees.

The customer understands and agrees to this policy, which takes effect from the moment of the first booking with Maid Up Cleaners.

✔️ Non-Solicitation Clause and Breach Consequences:

During the term of this agreement and for a period of twelve (12) months after termination, the client (including any of its employees, affiliates, or representatives) agrees not to directly or indirectly:

Solicit, hire, or engage any current or former cleaning providers employed or contracted by Maid Up Cleaners.

Encourage or attempt to persuade any Maid Up Cleaners employee or contractor to terminate their relationship with Maid Up Cleaners.

Breach Consequences:

Any attempt to solicit, hire, or engage such individuals will be considered a direct breach of this contract.

Maid Up Cleaners reserves the right to terminate this agreement immediately without further notice.

The Client will be liable for any damages incurred by Maid Up Cleaners as a result of the breach, including but not limited to:

Full payment for the remaining term of the contract (up to a maximum of 30 days from the date of termination), regardless of whether services are rendered during that period.

Legal fees, administrative costs, and any other financial losses resulting from the breach.

✔️ Entire Agreement:

This contract constitutes the entire agreement between the parties and supersedes any prior or contemporaneous oral or written agreements, representations, or understandings related to the subject matter herein. The Client acknowledges and agrees that this provision is reasonable and necessary to protect the legitimate business interests of Maid Up Cleaners.

By signing or booking with Maid Up Cleaners, the commercial or office customer agrees to these terms and understands the consequences of breaching this agreement.

9. WEBSITE TERMS OF USE

✔️ By accessing and using the Maid Up Cleaners website (maidupcleaners.com), you agree to be bound by these terms and conditions and all applicable laws and regulations in the State of Texas. If you do not agree with any part of these terms, you are prohibited from accessing or using the website.

✔️ You are granted a limited, non-exclusive, non-transferable license to temporarily download one copy of the materials on the Maid Up Cleaners website for personal, non-commercial, transitory viewing only.

Under this license, you may not:
• Modify or copy the materials.
• Use the materials for any commercial purpose or public display (commercial or non-commercial).
• Attempt to decompile, reverse engineer, or disassemble any software or content contained on the website.
• Transfer the materials to another person or "mirror" the materials on any other server.
• Remove any copyright or proprietary notations from the materials.

This license automatically terminates if you violate any of these restrictions and may be revoked by Maid Up Cleaners at any time without notice. Upon termination, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

✔️ Maid Up Cleaners makes no warranties or guarantees regarding:
• The availability or security of the website.
• The accuracy or reliability of the content.
• The outcome or performance of the services provided.

✔️ Maid Up Cleaners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
• The use or inability to use the website.
• The accuracy or reliability of the information on the website.
• Any interruptions, security breaches, or system failures.
• Loss of data, business, or profits.

✔️ The Maid Up Cleaners website may contain links to third-party websites for your convenience. Maid Up Cleaners does not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites. Accessing linked sites is at your own risk.

✔️ Maid Up Cleaners reserves the right to suspend or terminate your access to the website at any time without notice or liability for any reason, including but not limited to a breach of these terms.

10. LEGAL & POLICY UPDATES

✔️ Maid Up Cleaners reserves the right to update or modify these Terms of Service at any time without prior notice.
✔️ By continuing to use our services, you agree to the most recent version of these terms.
✔️ All disputes are governed by the laws of the State of Texas, without regard to conflict of law provisions.
✔️ Any claims arising under these terms shall be resolved exclusively in the state or federal courts located in Texas.

11. HEALTH & SAFETY

• Customers must notify Maid Up Cleaners at least 48 hours in advance if any household member is suspected of having an infectious disease.
• Maid Up Cleaners reserves the right to cancel or reschedule services under such circumstances without penalty.
• Cleaners have the right to refuse service if they believe the environment is hazardous or unsafe.
• Hoarding, extreme clutter, or the presence of pests may result in service refusal and a cancellation fee.

12. PRIVACY POLICY & CONFIDENTIALITY

✔️ Maid Up Cleaners agrees to keep all client details confidential and secure.
✔️ If a key or entry code is provided to Maid Up Cleaners, the customer is responsible for ensuring the home is accessible.
✔️ Maid Up Cleaners is not liable for any damage or loss due to unsecured keys or access codes.
✔️ We reserve the right to take photos of your property before and after cleaning for internal documentation, training, or advertising purposes unless the customer specifically requests otherwise.

13. SALES TAX POLICY

✔️ Maid Up Cleaners is required by law to charge sales tax on all services provided in the State of Texas.
✔️ In accordance with Texas state law, a 8.25% sales tax will be applied to all cleaning services at the time of billing.
✔️ Any cleaning company operating in Texas that does not charge and collect sales tax is not operating legally under Texas law.
✔️ All collected sales tax is directly remitted to the State of Texas as required by law.
✔️ For more information on Texas sales tax requirements, visit the official Texas Comptroller’s Office website: https://comptroller.texas.gov.

 

14. CONTACT INFORMATION

📞 Phone: (940) 290-0881
📧 Email: [email protected]
🌐 Website: maidupcleaners.com

✅ ACKNOWLEDGMENT OF TERMS

By using Maid Up Cleaners' services and website, you acknowledge that you have read, understood, and agreed to these terms and conditions. You also agree to comply with all applicable laws and regulations.