Effective Date: September 2021
At Maid Up Cleaners, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.maidupcleaners.com) and engage with our services. Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.
1. INFORMATION WE COLLECT
We collect and process the following types of information:
A. Personal Information
When you book a cleaning service or register on our site, we may collect personal information such as:
✔️ Your full name
✔️ Your email address
✔️ Your phone number
✔️ Your billing address and payment information
✔️ Property details (for scheduling services)
B. Automatically Collected Information
When you visit our website, we may automatically collect the following information through cookies and tracking technologies:
✔️ IP address
✔️ Browser type and version
✔️ Operating system
✔️ Information about your visit, including the URL clickstream, page response times, and errors
✔️ Device type and settings
C. Cookies and Tracking
We use cookies to enhance your experience, track website usage, and target advertisements. You may refuse cookies by adjusting your browser settings; however, disabling cookies may prevent you from using certain features of our website.
➡️ Types of Cookies We Use:
You can control cookie settings through your browser preferences.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
✔️ To provide and manage our cleaning services
✔️ To process your payments securely
✔️ To improve our website, services, and customer experience
✔️ To communicate with you about your appointments, including confirmations and updates
✔️ To provide customer support and respond to inquiries
✔️ To deliver marketing and promotional offers (if you have opted in)
✔️ To comply with legal and regulatory requirements
3. HOW WE SHARE YOUR INFORMATION
We DO NOT sell your personal information to third parties. However, we may share your data with the following entities under limited circumstances:
✔️ Payment Processors: We use Stripe and other secure payment processors to handle your payment information.
✔️ Service Providers: We may share your data with third-party service providers who assist us in operating our website and providing our services.
✔️ Legal Compliance: We may disclose your information when required by law or to protect our rights and business interests.
✔️ Marketing Partners: If you have given consent, we may share your contact details with marketing partners for promotional purposes.
4. WHERE WE STORE YOUR INFORMATION
Your information is securely stored and protected through industry-standard encryption and access controls.
✔️ Payment information is encrypted using SSL (Secure Socket Layer) technology.
✔️ Your personal data is only accessible to authorized staff members who require it to perform their job duties.
✔️ Data backups are regularly performed and stored securely.
5. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.
✔️ Personal data related to bookings and payments is retained for up to 7 years for compliance with tax and legal obligations.
✔️ If you request account deletion, we will delete your personal information unless we are required to retain it for legal or business reasons.
6. YOUR RIGHTS AND CHOICES
You have the following rights concerning your personal information:
✔️ Access: You have the right to request a copy of the personal information we hold about you.
✔️ Correction: You have the right to request corrections to inaccurate or incomplete information.
✔️ Deletion: You may request that we delete your personal information, subject to certain legal obligations.
✔️ Marketing: You have the right to opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.
✔️ Data Portability: You have the right to request that we transfer your data to you or a third party in a structured, commonly used, machine-readable format.
To exercise these rights, please contact us at:
📧 Email: [email protected]
📞 Phone: (940) 290-0881
7. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to external websites or third-party services.
✔️ We are not responsible for the privacy practices or content of third-party websites.
✔️ We encourage you to read the privacy policies of any third-party sites before submitting your information.
✔️ Third-party services used for scheduling, payments, or customer support are required to comply with industry privacy standards.
8. MARKETING AND PROMOTIONAL COMMUNICATIONS
By providing your email address and phone number, you consent to receiving promotional messages from Maid Up Cleaners.
✔️ You may opt out of marketing communications at any time using the "unsubscribe" link in our emails.
✔️ We may still contact you regarding account status, scheduled cleanings, or policy updates even if you opt out of promotional communications.
9. SECURITY OF YOUR INFORMATION
We take the following security measures to protect your personal data:
✔️ Secure Socket Layer (SSL) encryption for payment and data transmissions.
✔️ Firewalls and secure server architecture to prevent unauthorized access.
✔️ Access to personal data is limited to authorized personnel only.
✔️ Regular security audits and vulnerability scans.
Despite these measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your personal data.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
✔️ Changes will be posted on our website with an updated "Effective Date."
✔️ We will notify you of any significant changes by email or website notification.
11. YOUR CONSENT
By accessing and using our website, you consent to the terms of this Privacy Policy. If you disagree with any part of this policy, you must stop using our website immediately.
12. TEXAS LAW COMPLIANCE
Maid Up Cleaners is registered and operates under the laws of the State of Texas.
✔️ All disputes regarding this Privacy Policy will be governed by Texas state law.
✔️ Any legal claims must be filed in the state or federal courts located in Texas.
13. CONTACT INFORMATION
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
📞 Phone: (940) 290-0881
📧 Email: [email protected]
🌐 Website: www.maidupcleaners.com
✅ By using Maid Up Cleaners' services and website, you confirm that you have read, understood, and agreed to this Privacy Policy.